Ottimate

Backend Engineer

• Full Stack Feature Delivery - Discuss, plan, design, build, and ship features across the full stack - from polished user-facing interfaces to the backend services and AI-powered APIs that drive them. Work on capabilities that thousands of businesses rely on every day.
• System Ownership - Own the end-to-end quality of your system, including quality, reliability, performance, and the user experience your work delivers. Help evolve the architecture as we migrate modules into independent services.
• Cross-Functional Collaboration - Partner with engineers, designers, product managers, and other stakeholders to define both the user experience and the technical approach that brings it to life.
• Quality and Craft - Manage code reviews through Pull Requests and uphold a culture of moving fast while maintaining strong unit tests and code quality. Triage and fix bugs, often working directly with users to understand the problem and close the loop.
• Get Creative with AI - Use AI tools, workflows, and automations to accelerate how you design, write, test, and ship - and bring that same sensibility to the AI-powered features we build for our customers.

Senior Fullstack Engineer, Python, Angular

Operations

• Lead, coach, and develop a team of Payment Operations Analysts, fostering a customer-first and accountable team culture.
• Support team performance through regular coaching, feedback, quality reviews, and development planning.
• Drive strong client service outcomes by monitoring key support metrics such as CSAT, response times, and case resolution.
• Ensure clients receive timely, professional, and accurate communication throughout the resolution process.
• Partner with Customer Success and Account Management teams to resolve client concerns and improve the overall payment experience.
• Oversee daily payment support activities across Virtual Card, ACH, and Check payment workflows.
• Act as an escalation point for complex client issues, payment exceptions, and time-sensitive requests.
• Support the team in troubleshooting payment-related inquiries and ensuring issues are resolved efficiently.
• Identify recurring client or operational issues and implement practical solutions to improve service quality.
• Help improve internal workflows, team processes, and support documentation to increase efficiency and consistency.
• Maintain standard operating procedures, training materials, and team communication templates.
• Share client feedback and operational insights with internal teams including Product, Engineering, Vendor Operations, and Customer Success.
• Support operational readiness for new processes, tools, and payment enhancements as the business grows.

Payment Operations Manager

AI Engineer

• Architect and ship production AI/ML systems — you write code, not just review it
• Own the AI roadmap end-to-end: prioritization, trade-offs, delivery
• Set technical standards for model quality, evals, observability, and reliability
• Drive adoption of agentic coding tools to multiply team velocity
• Partner with Platform Engineering on infrastructure, data pipelines, and APIs
• Manage a distributed team of 8–10 engineers across Data and ML disciplines
• Hire, develop, and retain engineers at all levels; build a high-trust remote culture
• Partner with Product on roadmap sequencing and scope trade-offs
• Communicate AI capabilities and limitations clearly to non-technical stakeholders
• Own model performance metrics and drive continuous improvement pipelines

Senior Fullstack Engineer, Python, Angular

Payment Operations Manager

Director of AI Engineering