Operations

• Provide on-going training, development, and leadership to the service and repair colleagues
• Responsible for the quality of all service and repair field operations
• Investigate and resolve all critical customer issues
• Advocate for usage of digital tools and applications for service colleagues
• Lead process workshops and ensure adherence to service processes
• Monitor field tests as well as first inspection and data reports
• Consult with service managers regarding problems with service performance
• Assess improvement opportunity patterns and determine solutions

Associate Regional Field Operations Manager

Operations Analyst

Operations Specialist

Senior Campaign Operations Manager

National Books Operations Manager

Operations Manager