Director of Threat Intelligence Operations
Apollo Global Management, Inc.
Associate Regional Field Operations Manager
Otis Elevator Co.
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Nevada, Oregon, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $114,400 - $171,600 per year
Job Level
JuniorMid-Level
About the role
- Provide on-going training, development, and leadership to the service and repair colleagues
- Responsible for the quality of all service and repair field operations
- Investigate and resolve all critical customer issues
- Advocate for usage of digital tools and applications for service colleagues
- Lead process workshops and ensure adherence to service processes
- Monitor field tests as well as first inspection and data reports
- Consult with service managers regarding problems with service performance
- Assess improvement opportunity patterns and determine solutions
Requirements
- High school diploma or equivalent required; bachelor’s degree preferred
- 5+ years elevator industry experience required
- Management experience required
- Ability to thrive in a dynamic, team-oriented work environment
- Strong verbal and written communication skills necessary
- Self-motivated individual capable of managing multiple projects simultaneously
- Proficiency in Microsoft-based computer software
- Demonstrates strong leadership, goal-oriented mindset, and excellent time management
Benefits
- 401(k) plan with a generous company match and automatic retirement contribution
- Comprehensive medical, prescription drug, dental, and vision coverage
- Three weeks of paid vacation and paid company holidays
- Paid sick leave, employee assistance, and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits including legal, pet, home, and auto insurance
- Generous birth/adoption and parental leave benefits, adoption assistance
- Tuition reimbursement program
- Celebration of service anniversaries and performance bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service operationsfield operationsprocess improvementdata analysisproject management
Soft skills
leadershipcommunicationteam-orientedself-motivatedtime management
Certifications
high school diplomabachelor's degree
