Operations

• Provide on-going training, development, and leadership to the service and repair colleagues
• Responsible for the quality of all service and repair field operations
• Investigate and resolve all critical customer issues
• Advocate for usage of digital tools and applications for service colleagues
• Lead process workshops and ensure adherence to service processes
• Monitor field tests as well as first inspection and data reports
• Consult with service managers regarding problems with service performance
• Assess improvement opportunity patterns and determine solutions

Associate Regional Field Operations Manager

Manager, Operations Implementation, Health Plan

Senior Manager, Infrastructure Operations

Senior Director, Facilities Operations

Data & Operations Reporting Manager

Logistics Analyst, Final Mile Operations