Senior Project Manager
TD
Lead Customer Advocate
Oshkosh Corporation
full-time
Posted on:
Location Type: Office
Location: McConnellsburg • Pennsylvania, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $82,000 - $132,800 per year
Job Level
Senior
About the role
- Act as primary escalation point for complex customer issues, collaborating with internal departments and ASP partners to resolve challenges quickly and effectively
- Support the onboarding and training of ASPs by ensuring access to necessary tools, resources, and program orientation
- Provide ongoing guidance and technical support to ASPs, reinforcing compliance with program standards and delivering high-quality customer service
- Monitor ASP performance data, analyze trends, and assist in preparing reports or updates for leadership
- Participate in ASP audits, site visits, or relationship management activities in coordination with the ASP Program Manager
- Respond to escalated warranty, service, and parts inquiries, providing accurate and timely information
- Keep current on new product launches, company policies, aftermarket programs, and industry trends to provide reliable support to both customers and ASPs
- Act as a customer advocate by identifying recurring issues, recommending process improvements, and sharing feedback with leadership
- Collaborate cross-functionally to improve overall customer and ASP experience
- Strengthen customer trust, drive aftermarket growth, and ensure seamless collaboration between JLG and its Authorized Service Provider network
Requirements
- Bachelor’s Degree in a related field
- Six (6) or more years of relevant experience in manufacturing, customer service, or construction (or equivalent combination of education and experience)
- Ability to travel up to 25% of time
- Proficiency across JLG business products and offerings (Parts, Service, Programs)
- Experience working with third-party service providers, dealer networks, or channel partners
- Proficiency in Microsoft Office Suite
- Strong interpersonal, listening, and communication skills
- Ability to read and apply engineering prints (parts and service manuals), hydraulic and electrical schematics
- Knowledge of aftermarket programs, warranty support, or service network operations
- Strong problem-solving skills with the ability to address complex service issues
Benefits
- Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
- Professional development and various skills and training opportunities.
- Reasonable accommodations for qualified individuals with disabilities to support performance across both office and field responsibilities.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicewarranty supportservice network operationsengineering printshydraulic schematicselectrical schematicsdata analysisreport preparationprocess improvementproblem-solving
Soft skills
interpersonal skillslistening skillscommunication skillscollaborationcustomer advocacyrelationship managementtrainingguidancetrust buildingadaptability
Certifications
Bachelor’s Degree
