Senior Operations Manager, Strategic Accounts
Commure
SQL
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Report to the Director of Product Management and partner across teams and with users to define and deliver impactful features
- Conduct interviews and usability testing; facilitate customer engagements and test prototypes to integrate user input
- Use product analytics tools to track user behaviour, uncover friction points, and identify opportunities
- Create dashboards measuring product outcomes and team performance
- Launch and manage OSCAR Pro’s customer feedback portal, triage input, respond to customers, and convert feedback into actionable recommendations
- Maintain competitive and market research to inform product roadmaps and feature development
- Contribute to documentation, knowledge base content, and in-app guides for enablement
- Work directly with development teams to gather/refine requirements, create and manage backlogs, write user stories, and unblock the team
- Lead Agile ceremonies including sprint planning, reviews, retrospectives, and grooming sessions
Requirements
- Progressive experience as a Product Owner, Product Analyst, or in a similar role (ideally within SaaS or healthcare)
- Strong Agile experience with proven ability to guide development teams through sprint cycles and iterative delivery
- Experience with EMR systems or healthcare workflows is an asset
- Familiarity with JIRA for backlog and user story management
- Hands-on experience with product analytics platforms such as Pendo or similar tools
- Experience with SQL or data querying considered an asset
- Experience conducting user interviews, usability testing, and facilitating customer engagements
- Ability to create dashboards and metrics to evaluate product and team performance
- Exceptional attention to detail and ability to synthesize user behaviour data, market research, and customer feedback into clear insights
- Excellent written and verbal communication skills; ability to translate between technical and non-technical audiences
- Experience writing detailed user stories, managing backlogs, and leading Agile ceremonies (sprint planning, reviews, retrospectives, grooming)
- Motivated to lead customer feedback processes and contribute to product operations and enablement
