OSCAR Pro

Support Engineer

• Provide front-line assistance to healthcare professionals for technical issues
• Collaborate with internal teams to strengthen support processes and enhance documentation
• Create and maintain user-friendly guides for customers and internal teams
• Identify opportunities to improve workflows and enhance the support experience

Technical Support Analyst, HealthTech

Product Manager

• Conduct interviews and usability testing to ensure that features solve real problems
• Facilitate customer engagements, test prototypes, and integrate user input into development
• Use product analytics tools to track user behavior, uncover friction points, and identify opportunities
• Create dashboards that measure product outcomes and team performance
• Launch and manage customer feedback portal, including wishlists and suggestions
• Maintain an ongoing view of competitors, industry trends, and market conditions
• Contribute to documentation, knowledge base content, and in-app guides
• Work with development teams to define, plan, and deliver features
• Gather and refine requirements, create and manage backlogs, write detailed user stories, and unblock the team

Product Manager, HealthTech

DevOps Engineer

• design, automate, and maintain infrastructure systems
• ensure secure, scalable, and high-quality software delivery
• integrate artificial intelligence-assisted tools to improve monitoring and enhance reliability
• lead the adoption and operation of Docker and Kubernetes
• implement system observability solutions with Prometheus, Grafana, ELK, or EFK stacks
• track and improve key DevOps metrics
• embed DevSecOps practices across all workflows
• collaborate between cloud engineering team and development teams

Technical Support Analyst, HealthTech

Product Manager, HealthTech

Senior DevOps Engineer