OSCAR Pro

Support Engineer

• Provide front-line assistance to healthcare professionals using the OSCAR Pro EMR platform
• Provide phone and ticket-based support to healthcare providers and clinics
• Guide users through product features and troubleshoot technical issues
• Ensure timely resolution of customer issues
• Create and maintain clear, accurate, user-friendly guides for customers and internal teams
• Collaborate with internal teams on support-process projects
• Escalate issues when required
• Share insights to prevent recurring problems
• Identify opportunities to improve workflows, reduce customer friction, and enhance the support experience
• Report to the Team Lead

Tier 1 Technical Support Analyst