Tier 1 Technical Support Analyst

OSCAR Pro

Tier 1 technical support analyst assisting Canadian healthcare providers with OSCAR Pro EMR software. Troubleshooting user issues, documenting solutions, and improving clinic support workflows.

Posted 8/6/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and technical support skills, with a focus on troubleshooting and resolving issues efficiently while maintaining compliance with healthcare technology standards.

Highest-signal resume keywords

Customer Service ExperienceTechnical Support ExperienceOSCAR Pro EMR PlatformProblem-Solving AbilityStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical AptitudeTroubleshootingDocumentationWorkflow ImprovementIssue Resolution

Soft Skills

Analytical ThinkingAttention to DetailAdaptabilityResourcefulnessCommitment to Continuous Learning

Tools & Technologies

EMR SoftwareTicketing SystemsPhone Support

Industry Keywords

Healthcare CompliancePrivacy StandardsCustomer Friction Reduction

About the role

Key responsibilities & impact

Provide front-line assistance to healthcare professionals using the OSCAR Pro EMR platform
Provide phone and ticket-based support to healthcare providers and clinics
Guide users through product features and troubleshoot technical issues
Ensure timely resolution of customer issues
Create and maintain clear, accurate, user-friendly guides for customers and internal teams
Collaborate with internal teams on support-process projects
Escalate issues when required
Share insights to prevent recurring problems
Identify opportunities to improve workflows, reduce customer friction, and enhance the support experience
Report to the Team Lead

Requirements

What you’ll need

Customer service, call centre, or technical support experience
Technical aptitude and comfort working with software
Ability to troubleshoot issues independently and research solutions
Analytical and resourceful problem-solving ability
Ability to isolate, define, and resolve technical issues efficiently
Ability to balance accuracy with timely delivery
Adaptability and commitment to continuous learning
Strong written and verbal communication skills
Meticulous attention to detail in documentation
Respect for healthcare technology compliance and privacy standards
Open to candidates across Canada except Quebec due to provincial employment requirements
Legally eligible to work in Canada on an ongoing basis
Ability to work 8:00 AM–5:00 PM PST or 11:00 AM–8:00 PM EST

Benefits

Comp & perks

Remote-first work environment
Opportunities for growth within OSCAR Pro or across the broader WELL Health Technologies Group
Clear progression path to Tier 2 and Tier 3 support or other teams such as onboarding, training, and implementation
Supportive culture balancing professional success with personal well-being
Respectful, inclusive, and accessible workplace
Opportunity to make a meaningful impact on healthcare and patient outcomes
Exposure to healthcare systems, electronic medical records, and billing processes such as OHIP and BCP
Virtual interview process