Oscar Health

Customer Support

• Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Comply with all applicable laws and regulations
• Perform other duties as assigned

Customer Service Representative

• Develop a comprehensive understanding of current processes, procedures, and tools associated with Oscar's business model
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners
• Identify issues through established escalation pathways to support the leadership team
• Monitor and track the health of assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Comply with all applicable laws and regulations
• Perform other duties as assigned

• Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Comply with applicable laws and regulations
• Perform other duties as assigned
• Report to the Concierge Operations Manager

• Develop a comprehensive understanding of current processes, procedures, and tools associated with Oscar’s business model
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners
• Identify issues through established escalation pathways to support the leadership team
• Monitor and track the health of assigned work-in-progress issues
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Comply with all applicable laws and regulations
• Perform other duties as assigned
• Report to the Concierge Operations Manager