Customer Service Representative

Oscar Health

Customer Service Representative supporting Oscar Health’s members, brokers, and providers through high-volume health-insurance service operations. Managing caseloads, escalations, compliance, and process improvements remotely from Florida.

Posted 8/18/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and the ability to manage caseloads effectively while ensuring compliance with operational and regulatory standards. Proficient in data manipulation and maintaining high-quality service delivery in a customer-focused healthcare environment.

Highest-signal resume keywords

Healthcare ExperienceBilingual in Spanish and EnglishData ManipulationAnalytical SkillsGoogle Suite or Microsoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManipulationAnalytical SkillsCustomer ServiceProcess ImprovementCompliance Standards

Soft Skills

Relationship BuildingProblem SolvingCommunication

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcarePersonal Health Information (PHI)Operational StandardsRegulatory Compliance

About the role

Key responsibilities & impact

Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of assigned work-in-progress issues
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Comply with applicable laws and regulations
Perform other duties as assigned
Report to the Concierge Operations Manager

Requirements

What you’ll need

1+ years of experience in a high-volume or customer-focused setting
6+ months of healthcare experience
High school diploma or GED
Strong quantitative or analytical skills focused on identifying or solving problems
Experience manipulating and entering accurate data
Advanced Google Suite or Microsoft Office capabilities
Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking

Benefits

Comp & perks

Employee benefits
Monthly vacation accrual at a rate of 15 days per year
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life insurance
Disability insurance
Paid wellness time
Wellness reimbursements
Reasonable accommodations during the application process