Customer Service Representative

Oscar Health

Oscar Health customer service representative supporting members, brokers, providers, and vendors through multiple channels. Managing caseloads, resolving issues, and maintaining health insurance compliance standards remotely from Texas.

Posted 8/18/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a strong understanding of operational processes and compliance standards in healthcare, with a focus on managing caseloads and improving service delivery. Capable of building relationships with stakeholders and effectively resolving issues to meet productivity and quality expectations.

Highest-signal resume keywords

Healthcare ExperienceCustomer-Focused ServiceProcess ImprovementRegulatory ComplianceCaseload Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Relationship BuildingIssue ResolutionCommunication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Oscar Business ModelPersonal Health Information (PHI)Operational StandardsCompliance StandardsService DeliveryProductivity Expectations

About the role

Key responsibilities & impact

Develop a comprehensive understanding of current processes, procedures, and tools associated with the Oscar business model
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Support the leadership team by identifying issues through established escalation pathways
Monitor and track the health of assigned work-in-progress issues
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Comply with all applicable laws and regulations
Perform other duties as assigned

Requirements

What you’ll need

1+ years of experience in a high-volume or customer-focused setting
6+ months of healthcare experience
High school diploma or GED

Benefits

Comp & perks

Employee benefits
Monthly vacation accrual at a rate of 15 days per year
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life insurance
Disability insurance
Paid wellness time
Wellness reimbursements
Occasional travel for team meetings and company events