Customer Service Representative

Oscar Health

Customer Service Representative for Oscar Health, a technology-driven health insurer, supporting members, brokers, providers, and vendors remotely in Arizona. Managing caseloads, resolving issues, and maintaining service quality.

Posted 8/18/2026full-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $19 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving abilities and effective communication skills while managing caseloads in a customer-focused healthcare environment. Proficient in compliance with operational and regulatory standards, particularly regarding Personal Health Information (PHI).

Highest-signal resume keywords

Healthcare ExperienceCustomer-Focused Setting ExperienceProblem-Solving SkillsBilingual Spanish and EnglishAdvanced Google Suite or Microsoft Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManipulationAnalytical SkillsProcess ImprovementService Delivery ManagementQuality Expectations Management

Soft Skills

Relationship BuildingCommunication SkillsEscalation Management

Tools & Technologies

Google SuiteMicrosoft Office

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Personal Health Information (PHI)Operational StandardsRegulatory Compliance

About the role

Key responsibilities & impact

Develop a comprehensive understanding of current processes, procedures, and tools associated with Oscar’s business model
Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
Manage an assigned caseload while maintaining service delivery, productivity, and quality expectations
Form working relationships with all partners
Identify issues through established escalation pathways to support the leadership team
Monitor and track the health of assigned work-in-progress issues
Escalate and resolve issues to ensure appropriate turnaround times
Participate in process improvement projects
Comply with operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
Comply with all applicable laws and regulations
Perform other duties as assigned
Report to the Concierge Operations Manager

Requirements

What you’ll need

1+ years of experience in a high-volume or customer-focused setting
6+ months of healthcare experience
High school diploma or GED
Bonus: Strong quantitative or analytical skills focused on identifying or solving problems
Bonus: Bilingual Spanish and English with full professional proficiency in reading, writing, and speaking
Bonus: Experience manipulating and entering accurate data
Bonus: Advanced Google Suite or Microsoft Office capabilities

Benefits

Comp & perks

Employee benefits
Monthly vacation accrual at a rate of 15 days per year
Medical benefits
Dental benefits
Vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life insurance
Disability insurance
Paid wellness time
Wellness reimbursements
Occasional company events