OSC Global

Network Operations

• Perform network monitoring, reporting, and facilitate recovery from degraded or failed services in support of the US Government customer’s Network Operations Center (NOC) and Service Monitoring Center (SMC)
• Provide technical support for incident response, service degradations, outages, and other service interruptions
• Investigate and troubleshoot hardware and software problems related to monitoring tools
• Plan, brief, and execute efficient Authorized Service Interruptions (ASI) with minimized impact to daily operations
• Monitor and support performance of critical infrastructure, including network, storage, database, Mainframe, and other components and services
• Manage service or infrastructure outages or degradations via ticket creation and coordination with Help Desk, technical Subject Matter Experts, or support agencies for recovery
• Open, manage, and close service status flags for outage or server degradations
• Maintain ongoing monitoring and communication of service flags through phone, email, and other means
• Investigate and document recovery and root cause of outages
• Support and maintain monitoring tools, researching, and testing improvements for recommendation and implementation
• Create and update documentation needed to configure, operate, and recover monitoring tools and capabilities, Common Operating Procedures (COP), and other processes

Network Operations Analyst