OrthoVirginia

General

• Preparing exam rooms and ensuring clinical areas are clean, stocked, and ready for patient care.
• Rooming patients, obtaining medical histories, recording vital signs, and documenting clinical information.
• Assisting providers with patient examinations, treatments, and in-office procedures.
• Educating patients on orthopedic care, including cast care, brace use, and post-treatment instructions.
• Coordinating patient care by scheduling follow-up appointments, imaging, therapy, and surgical procedures.
• Entering provider orders for diagnostic testing, therapy, and other patient care needs.
• Supporting surgery coordination, including pre-operative testing and equipment arrangements.
• Responding to patient phone calls, addressing questions, and appropriately triaging concerns.
• Collaborating with providers and the clinical team to keep patient flow efficient while delivering outstanding customer service.

Clinical Team Member

Scheduler

• Coordinating inpatient and outpatient surgeries, procedures, diagnostic testing, and follow-up care.
• Scheduling procedures with hospitals, ambulatory surgery centers, and other healthcare facilities.
• Verifying insurance eligibility, obtaining prior authorizations, and coordinating required pre-certifications.
• Collaborating with physicians, clinical staff, and surgical facilities to ensure all documentation, equipment, and surgical requirements are completed.
• Educating patients on surgical scheduling, pre-admission requirements, pre-operative testing, and post-operative instructions.
• Communicating scheduling updates and serving as a primary point of contact for patients throughout the surgical process.
• Coordinating physician orders, prescriptions, laboratory testing, and other pre-operative requirements.
• Maintaining accurate patient records and supporting documentation for coding, billing, and regulatory compliance.
• Working closely with providers and multidisciplinary teams to ensure an organized, efficient surgical scheduling process.

Surgery Scheduler

• Prepare and position patients for radiographic procedures while ensuring comfort, safety, and privacy
• Perform diagnostic X-ray examinations and obtain high-quality digital images
• Operate radiographic and C-arm equipment safely and effectively
• Review images for technical quality, anatomical accuracy, and proper patient identification
• Follow radiation safety protocols and industry best practices to minimize exposure
• Maintain examination rooms and imaging equipment to ensure compliance and operational readiness
• Collaborate with physicians, clinical staff, and fellow team members to deliver exceptional patient care
• Assist with additional clinical and departmental responsibilities as needed

Radiology Technologist

• Prepare exam rooms prior to patient arrival
• Interview patients to obtain medical information and vital statistics
• Record patient's medical history
• Input orders directed by physician
• Schedule appointments necessary to patient care
• Assist with patient flow and give direct patient care as directed

Physician Assistant

• Performs physical examinations, compiles medical data, records medical history, and implements treatment plans for new and established patients.
• Orders appropriate diagnostic studies when indicated.
• Instructs patients and families regarding treatment plans, medications, and follow‑up expectations.
• Consults with the supervising physician when warranted to assess patient condition and treatment needs.
• Ensures medical charts and administrative paperwork are completed accurately and in a timely manner.
• Provides monitoring and continuity of care between physician visits.
• Delivers follow‑up care to patients according to practice guidelines.
• May perform preoperative assessments and confirm completion of required documentation.
• Assesses patient status for compliance with physical, emotional, and social admission requirements.
• May perform thorough preoperative work‑ups for scheduled procedures.
• Notifies the Medical Director or attending physician if a patient does not meet criteria or is not suitable for outpatient treatment.
• Confirms that medical clearance and all diagnostic tests are completed and documented.
• Supports patients and families by explaining the perioperative experience and outlining their responsibilities in the outpatient process.
• May coordinate the surgical schedule, considering patient‑specific needs.
• Functions within the guidelines of privileges approved by the governing body and delegated by the Medical Director.
• May confer with the surgeon regarding the planned anesthetic.
• Documents orders and considerations specified by the surgeon and carried out by the physician.
• Monitors patients and administers medications according to facility policy.
• Performs preoperative activities in alignment with facility policy.
• Provides support to both medical and office staff as needed.
• Works in both the clinic and operating room, supporting a Spine‑focused practice Monday through Friday.

• Performs physical examination, compiles medical data and records medical history and implements a treatment plan on new and established patients
• Orders appropriate diagnostic studies when indicated
• Instructs patients and families regarding treatment plan and medications
• Consults with physician when warranted to assess patient condition and treatment
• Ensures that medical charts and administrative paperwork is completed in a timely manner
• Provides monitoring and continuity of care between physician visits
• Provides follow-up care to patients according to practice guidelines

• Prepare exam rooms prior to patient arrival
• Interview patients to obtain medical information and vital statistics
• Record patient's medical history, height and weight
• Patient education to include cast care, traction care and the use of orthopedic appliances
• Input orders directed by physician (x-ray, physical therapy)
• Schedule appointments necessary to patient care (return appointments, post-ops, study follow-up etc.)
• Surgery scheduling to include coordination of preoperative H&P testing, therapy and pre/post-operative equipment
• Assist with patient flow and give direct patient care as directed
• Maintain clean and well-stocked treatment rooms, bracing rooms and clinical areas; ensure appropriate and timely disposal of Sharps and biohazard material
• Respond to phone calls and triages appropriately and resolve issues accordingly the same day

• Assisting patients and referral sources with scheduling of appointments
• Provides exceptional patient service by answering, responding, and routing a high volume of incoming calls
• Clarifies information needed by the caller and determines the best course of action to meet the customer's needs.
• Effectively communicates with physicians, patients, and other professionals
• Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
• Collects and enters patient's demographics in the system completely and accurately
• Verifies patient's insurance information and confirms that OrthoVirginia participates with their insurance plan.
• Direct patient calls regarding medical inquiries to the appropriate resource.

Patient Access Coordinator

• Maintain the registration desk, answer phone lines, and schedule appointments
• Enter and update patient information, verify insurance coverage, obtain authorizations, and collect co-pays
• Provide administrative support to providers as needed
• Provide general office assistance including purchasing of office supplies, maintenance of office equipment
• Coordinate with billing office on collections and balancing payments
• Serve as liaison between patients and the clinical staff
• Adhere to established procedures for appointment scheduling, intake, and record-keeping for all patients
• Collect appropriate copays, payments on accounts and payments for cash and carry supplies and accurately posts to patient's account
• Communicate with providers, medical assistants, financial counselors, patient resource coordinators and other support staff as needed
• Demonstrate sound knowledge of insurance plan participation and ensures appropriate processing of insurance information
• Manage telephone, fax, and e-mail requests in a timely and organized manner

Clinical Team Member

Surgery Scheduler

Radiology Technologist

Clinical Team Member

Radiology Technologist

Clinical Team Member

Physician Assistant

Physician Assistant

Clinical Team Member

Patient Access Coordinator

Registration Coordinator