Patient Access Coordinator

OrthoVirginia

Patient Access Coordinator assisting patients with appointment scheduling and managing a high volume of calls. Supporting the Virginia's largest orthopedic provider with excellent customer service.

Posted 6/26/2026full-timeVirginia • Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Assisting patients and referral sources with scheduling of appointments
Provides exceptional patient service by answering, responding, and routing a high volume of incoming calls
Clarifies information needed by the caller and determines the best course of action to meet the customer's needs.
Effectively communicates with physicians, patients, and other professionals
Schedules patient's appointments in accordance with internal guidelines and physician appointment scheduling protocols.
Collects and enters patient's demographics in the system completely and accurately
Verifies patient's insurance information and confirms that OrthoVirginia participates with their insurance plan.
Direct patient calls regarding medical inquiries to the appropriate resource.

Requirements

What you’ll need

High School diploma or equivalency highly preferred
1 - 3 years of applicable work experience, preferably in a call center, appointment scheduling, customer service or medical office setting.
Experience working in a call center, handling both inbound and outbound calls.
Demonstrated customer service experience.
Healthcare industry knowledge with an emphasis on physician, clinical and business processes highly preferred.

Benefits

Comp & perks

Health insurance
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

appointment schedulingdata entryinsurance verification

Soft Skills

customer servicecommunicationproblem-solving

Certifications

High School diploma