Customer Success Manager
Lansweeper
Cloud
Senior Customer Success Manager
Orbus Software
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $115,000 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Own the customer journey across onboarding, adoption, renewal, and expansion
- Lead regular check-ins and success planning meetings to stay aligned on value delivery and evolving goals
- Develop trusted relationships with senior stakeholders and position yourself as a strategic advisor
- Deliver product overviews and feature demonstrations tailored to customer use cases
- Identify training gaps and provide enablement to promote deeper adoption
- Partner with Sales to support account expansion opportunities
- Work with Support, Services, and Product to resolve issues and advocate for customer needs
- Participate in internal feedback loops to improve processes and customer outcomes
- Help surface customer success stories for case studies, webinars, and user groups
- Maintain accurate account data in Salesforce and Gainsight
- Contribute to customer feedback processes and adoption tracking using defined success metrics
Requirements
- Experience in a Customer Success or related client-facing role such as Account Management, Business Development, or Consulting
- 5+ years working with complex, high-touch enterprise accounts
- Technical aptitude with the ability to convey product capabilities to non-technical stakeholders
- Excellent communication skills across varying levels of seniority and customer types
- Proven ability to influence, advise, and build trust with decision makers
- Self-motivation and strong organizational skills to manage priorities and workflows independently
- Experience in high-growth SaaS or technology environments is preferred
- Familiarity with Salesforce and Gainsight is a plus
