Orbus Software

Customer Success Manager

• Build and maintain trusted relationships with senior stakeholders across your account portfolio, positioning yourself as a strategic advisor on enterprise architecture and digital transformation.
• Develop and maintain clear success plans for each account, connecting OrbusInfinity to the customer’s strategic goals and reviewing progress regularly.
• Own the customer journey from onboarding through renewal, ensuring customers achieve measurable outcomes at every stage.
• Drive deeper platform adoption by identifying gaps in how customers are using OrbusInfinity and delivering targeted enablement, training, and guidance.
• Tailor product demonstrations and capability overviews to each customer’s specific use cases and maturity level.
• Own renewal outcomes across your portfolio, demonstrating ongoing value and maintaining strong net revenue retention.
• Partner with Sales to identify and support expansion opportunities within existing accounts.
• Work closely with Support, Services, and Product to resolve customer issues quickly and advocate effectively for customer needs.
• Contribute to internal feedback loops that improve the customer experience and inform product direction.

Senior Customer Success Manager