Senior Customer Success Manager

Orbus Software

Senior Customer Success Manager guiding flagship customers in the use of OrbusInfinity platform. Fostering relationships and driving adoption, value, and growth across key accounts.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on building relationships with senior stakeholders and driving measurable outcomes through strategic advisory on enterprise architecture and digital transformation. Proficient in utilizing CRM tools like Salesforce and Gainsight to enhance customer engagement and retention.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementEnterprise ArchitectureSaaS ExperienceSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Journey ManagementRenewal Outcomes OwnershipTechnical AptitudeProduct DemonstrationDigital Transformation

Soft Skills

Excellent CommunicationRelationship BuildingStrong OwnershipJudgementInfluencing Outcomes

Tools & Technologies

SalesforceGainsightCRM Platforms

Industry Keywords

Enterprise AccountsHigh-Touch EngagementCommercial AwarenessIT StrategyCustomer Experience

About the role

Key responsibilities & impact

Build and maintain trusted relationships with senior stakeholders across your account portfolio, positioning yourself as a strategic advisor on enterprise architecture and digital transformation.
Develop and maintain clear success plans for each account, connecting OrbusInfinity to the customer’s strategic goals and reviewing progress regularly.
Own the customer journey from onboarding through renewal, ensuring customers achieve measurable outcomes at every stage.
Drive deeper platform adoption by identifying gaps in how customers are using OrbusInfinity and delivering targeted enablement, training, and guidance.
Tailor product demonstrations and capability overviews to each customer’s specific use cases and maturity level.
Own renewal outcomes across your portfolio, demonstrating ongoing value and maintaining strong net revenue retention.
Partner with Sales to identify and support expansion opportunities within existing accounts.
Work closely with Support, Services, and Product to resolve customer issues quickly and advocate effectively for customer needs.
Contribute to internal feedback loops that improve the customer experience and inform product direction.

Requirements

What you’ll need

Demonstrable experience in a Customer Success, Account Management, Implementation, or Professional Services role, working with complex, high-touch enterprise accounts.
A track record of building trusted relationships with senior stakeholders and influencing outcomes without direct authority.
Commercial awareness, with experience owning or contributing to renewal and expansion outcomes.
Technical aptitude and the ability to translate product capabilities into business value for non-technical audiences.
Excellent communication skills across varying levels of seniority, from practitioners to C-suite.
Strong ownership and judgement - you manage your own priorities, anticipate problems, and follow through without needing close direction.
Preferred: Experience in a high-growth SaaS or enterprise technology environment.
Familiarity with Salesforce and Gainsight, or comparable CRM and CS platforms.
Exposure to enterprise architecture, IT strategy, or digital transformation programmes.

Benefits

Comp & perks

Generous time off: Everyone gets at least 25 days of paid annual leave.
Supporting your future: We provide retirement, healthcare, life insurance, and other benefits that reflect local market practices wherever you work.
Flexibility that works: We come together in person 2 to 3 days each week in our London, Katowice, and Sydney hubs because some work is simply better face to face. The rest of the week, you have the flexibility to work where you're most productive.
Support for every life stage: Life doesn't stand still when you're building a career. We offer family leave, flexible working arrangements, and other support that varies by country to help you navigate life's important moments.