Opus 2

Product Manager

• Collaborate with PMs, designers, engineers, and researchers to uncover user insights.
• Participate in user interviews, journey mapping, data analysis, and competitor research.
• Build close and trusting relationships with the customer facing teams across our business to enable easier learning and collaboration.
• Assist in translating insights into clear problem statements, jobs-to-be-done, and opportunity areas.
• Support user story writing, requirements, and acceptance criteria with PM guidance.
• Support sprint planning, backlog grooming, and retrospectives alongside the Senior PM.
• Coordinate with Design and Engineering to ensure features are tested and launched successfully.
• Take ownership of small features or iterations with oversight and mentorship.
• Drive UAT testing, documentation, and post-launch monitoring.
• Assist in cross-team communication and go-to-market readiness.
• Own success measures for initiatives, including ARR, adoption, retention, or TAM expansion.
• Evaluate strategic bets with a clear view of commercial and user impact.
• Communicate initiative outcomes to leadership and key stakeholders.
• Learn to analyze product usage metrics and experiments to generate insights with PM guidance.
• Build foundational knowledge of SaaS, AI-enhanced legal tech, and platform architecture.
• Stay curious about how platform thinking, AI integration, and customer needs evolve.

Associate Product Manager

Manager

• The Office & Global Engagement Manager plays a central role in ensuring an exceptional employee experience across our London office and global locations. This hybrid role combines hands-on office management for our London office, as well as managing engagement initiatives across our global workforce such as: Corporate Social Responsibility (CSR), DE&I, and culture-building responsibilities. The successful candidate will create an efficient, welcoming, and well-run office environment while driving initiatives that connect, inspire, and engage employees across all our global offices.
• **What you'll be doing**
• **Daily Operations & Facilities**
• - Manage the day-to-day running of the London office, ensuring a smooth, efficient, and professional environment.
• - Act as the main point of contact for the Building Management company, handling facilities issues, maintenance, and service coordination.
• - Oversee meeting room booking systems and ensure spaces are well-maintained and fit for purpose.
• - Manage office planning, desk layouts, and workspace optimisation.
• **Health & Safety**
• - Oversee Health & Safety, Fire Safety, and First Aid compliance for the London office.
• - Maintain accurate documentation, conduct risk assessments, and coordinate relevant training.
• **Supplier & Budget Management **
• - Manage supplier relationships, negotiate contracts, and ensure cost-effective purchasing.
• - Maintain office supplies, equipment, and services, ensuring stock levels and smooth daily operations.
• **Travel & Administration**
• - Support travel bookings queries that arise for internal and external staff via our travel platform Navan.
• - Provide administrative support to the People, Finance, and IT teams as needed.
• - Support the induction and onboarding of new employees, ensuring they have a seamless office experience from day one.
• - Create and publish engaging posts to promote new starters during their first week, partnering with the People team to ensure consistent, welcoming communication across Slack & other internal channels.
• - Create and publish the monthly company newsletter along with any ad hoc news throughout the month.
• - Support the People team in promoting employee benefits in each of our locations.
• - Support the annual Impact Report, collecting data, and key information.
• **Internal Engagement **
• - Work with managers across global offices to plan and deliver engagement activities, team lunches, and morale-boosting events throughout the year.
• - Coordinate ongoing engagement activities, including weekly internal quizzes, Slack engagement prompts, and office-based initiatives.
• - Partner with local office teams and the People team to strengthen regional culture while maintaining consistency across all locations.
• **Events **
• - Plan and deliver UK social events including the annual Summer and Christmas parties, owning budget, logistics, vendor management, and employee communication.
• - Support global offices with ideas, and best practice for events and engagement initiatives.
• **Corporate Social Responsibility (CSR) **
• - Lead global CSR groups and drive the company’s charitable, community.
• - Organise global volunteer days, managing relationships with charities and community partners.
• - Develop and promote fundraising campaigns across all offices.
• - Work closely with the Marketing team to highlight pro-bono initiatives, charitable giving, and CSR stories throughout the year.
• **Diversity, Equity & Inclusion (DE&I) **
• - Support the People team in delivering DE&I programmes and awareness initiatives.
• - Assist with cultural observances, awareness campaigns, and DE&I ad hoc projects.

Office & Global Engagement Manager

• Identify whitespace opportunities across the broader ecosystem
• Lead deep discovery with customers, partners, and internal teams to understand how data enters, exits, and interoperates with the platform across varying technical maturity levels.
• Translate insights into clear strategic recommendations and validated ecosystem initiatives
• Define the long-term vision for the platform ecosystem, including APIs, integrations, data exchange, and extensibility.
• Connect the dots between traditional API design, AI-powered integrations, and emerging paradigms such as agent-driven or autonomous tool interactions.
• Identify where extending workflows beyond the platform create meaningful customer and business value and where it does not.
• Ensure ecosystem investments align with company strategy, platform principles, and client trust requirements.
• Own the end-to-end strategy, roadmap, and delivery of ecosystem capabilities, including APIs, integrations, data ingress and egress, and platform interoperability.
• Define and sequence initiatives that balance foundational platform improvements with experimentation, innovation pilots, and strategic partnerships.
• Lead complex, cross-team initiatives from discovery through launch and iteration, managing dependencies across Product, Engineering, Design, AI/ML, Architecture, and GTM.
• Drive improvements to developer and integration experiences, considering both human developers and AI-driven consumers of platform capabilities.
• Own success measures for initiatives, including ARR, adoption, retention, or TAM expansion.
• Evaluate strategic bets with a clear view of commercial and user impact.
• Communicate initiative outcomes to leadership and key stakeholders.
• Influence executives and peers across Product, Engineering, and GTM on strategic priorities.
• Serve as a role model IC, mentoring PMs and Senior PMs on discovery, strategy, and stakeholder management.
• Elevate product craft and organizational capability through best practices and thought leadership.

Principal Product Manager – Ecosystem

Performance Marketing

• Grow new lead and sales qualified opportunity volume through the execution of an integrated marketing plan for the North America software business.
• Organize and lead execution of an outbound marketing plan that drives performance and meets goals, employing a variety of marketing strategies and vehicles to engage our target account list.
• Lead ABM execution to ensure coverage across target accounts, aligning with sales.
• Collaborate with content and design to develop engaging content relevant to the target audience.
• Lead team in planning and scheduling marketing campaigns with a variety of tactics including trade shows, round tables, webinars, email, social, conferences, digital ads, content and other activities.
• Deploy marketing strategy to accelerate in-pipeline opportunities to customer conversion.
• Represent Opus 2 with industry agencies, associations and special interest groups.
• Monitor and report on marketing programs regularly to evaluate their efficiency and effectiveness.

Marketing Campaign Manager

Product Marketing

• Manage the marketing support for the release of product features and enhancements.
• Ensure marketing alignment with sales, product, solution consulting, and customer success.
• Develop compelling messaging that articulates the value of our software.
• Create high-impact content, including sales enablement materials, blog posts, case studies, and webinars.
• Work with subject matter experts to produce thought leadership content about subjects like AI and innovation.
• Develop narratives and content for key industry events, speaking engagements, and webinars.
• Support marketing campaign initiatives when needed to help drive new leads and expansion opportunities.
• Provide content and tools that help client success and marketing teams improve engagement with existing clients.
• Collaborate with marketing, client success, and sales to engage clients in advocacy programs, speaking engagements, and written testimonials.
• Develop testimonials and case studies, highlighting real-world success stories of clients.
• Assist with client and product advisory boards or roundtables, supporting ongoing engagement and gathering valuable feedback.
• Equip sales teams with effective messaging, pitch decks, battle cards, and demo scripts.
• Gather and analyze client win/loss feedback to shape future marketing initiatives and product enhancements.
• Develop competitive positioning based on market research, client insights, and industry trends.
• Monitor and report on key metrics to assess the effectiveness of marketing campaigns and content initiatives.

Product Marketing Manager

• As a Product Manager (PM) at Opus 2, you own a product area or feature set, driving its roadmap, delivery, and impact. You will partner closely with Design, Engineering, AI/ML, and GTM teams to turn customer insights into meaningful solutions. PMs at Opus 2 are empowered to prioritize, execute, and measure their product area, while learning to influence cross-functional outcomes and develop the craft to grow into senior roles.
• **Responsibilities**
• **Customer-Centric Discovery**
• - Lead discovery for your product area, running user interviews, journey mapping, and competitive analysis.
• - Translate insights into validated problem statements, jobs-to-be-done, and hypotheses for improvement.
• - Build relationships with customer-facing teams to gather and synthesize feedback.
• **Agile Product Development**
• - Write and manage user stories, acceptance criteria, and lightweight requirements (PRDs).
• - Partner with Engineering and Design to deliver features with quality and speed.
• - Maintain a healthy backlog and facilitate sprint rituals to keep your product area moving smoothly.
• **Execution & Delivery**
• - Own the delivery of features and enhancements from ideation to post-launch monitoring.
• - Measure adoption, performance, and customer feedback to guide iterations.
• - Ensure product documentation and GTM coordination are completed for smooth releases.
• **Strategic Product Mindset**
• - Create and maintain your product area roadmap with input from your Senior/Director of Product.
• - Make prioritization and trade-off calls independently within your scope.
• - Analyse usage, NPS, and business impact to inform future roadmap decisions.
• **Core Competencies We Value**
• - Customer Insight & Discovery: You lead problem discovery and validate solutions.
• - Decision-Making & Autonomy: You make independent tradeoff calls in your product area.
• - Metrics & Impact: You define success metrics and connect features to user or business outcomes.
• - Collaboration & Influence: You align cross-functional teams to deliver high-quality solutions.
• - Growth Mindset: You seek feedback, adapt quickly, and continuously develop your craft

Business Development Rep

• Liaising with clients to educate them on the advantages of using our Hearings solution and the value proposition.
• Responding to inbound enquiries and converting leads to opportunities using a consultative approach.
• Nurturing client relationships and helping to drive customer success and account management initiatives.
• Regular client contact over the telephone, email and in person.
• Delivering engaging demos of the Opus 2 Hearings solution to legal teams, demonstrating a detailed understanding of our technology and its applicability to our clients and their use cases.
• Preparing tailored fee proposals reflecting client requirements.
• Working closely with the wider Business Development team, sharing knowledge and ideas to drive the achievement of our goals.
• Liaising effectively with the Client Services, Solution Operations, Technical Delivery and Marketing teams.
• Effective pipeline management, maintaining up-to-date Salesforce records.

Business Development Associate – Hearings, APAC

Support Engineer

• Answering the telephone in a professional and courteous manner within 2 rings.
• Logging details of each and every telephone support request in Fresh Desk and providing an issue number to callers.
• You will take ownership of and proactively manage issues from inception through resolution, communicating progress with our client at every step of the way, ensuring that at the very least you comply with the SLA and invariably exceed any expectation it sets.
• Maintain detailed logs within Fresh Desk about resolutions you have applied to issues raised.
• Communicate internally to ensure that members of your team are appraised as to any issues that may warrant their appreciation when dealing with other customers.
• Maintain / enhance the company’s reputation by providing exceptional service in every regard.
• Continually improving your knowledge and understanding of the LEX Chambers Management application.
• Continually improving your knowledge and understanding of MS software products including MS SQL and Power BI.

Support Analyst

Account Executive

• Become a trusted advisor to key contacts within each firm in your territory.
• Actively listen, explore needs within each firm, and uncover customer objectives.
• Learn the Opus 2 value proposition & the needs it addresses and be able to communicate our solutions effectively to prospective new users within existing customers.
• Be responsible for achieving defined sales targets and quota on a monthly, quarterly, and annual basis in assigned territory.
• Work cross-functionally to develop detailed account plans to expand relationships and grow our partnership within each firm.
• Expand Opus 2's reach within each mid-law and large-law firm by identifying and implementing stakeholder engagement strategies.
• Create and maintain an accurate sales pipeline in the Opus 2 CRM (activity, opportunity status, projected closing dates, and projected forecast amounts, among others).
• Communicate requested product and opportunity feedback shared by existing clients for utilization in product development process, marketing plans, and sales strategy.
• Participate in marketing events, trade shows, client meetings, and company events as necessary.

Account Director

• Act as the first point of contact for users, providing technical support via phone, email, and internal support portals.
• Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed.
• Guide clients on product usage and best practices to maximize user experience and efficiency.
• Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up.
• Assist in testing and validating new software features, patches, and updates before release.
• Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
• Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions.
• Support training sessions and product demonstrations, delivering guidance to clients and stakeholders.
• Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction.

Product Support Analyst

• Equip business development team with effective messaging, pitch decks, battle cards, brochures, and demo scripts.
• Develop competitive positioning based on market research, client insights, and industry trends.
• Gather and analyse client win/loss feedback to shape future marketing initiatives and product enhancements.
• Assist internal teams with enablement tools as they support the marketing needs of arbitral institution clients.
• Empower business development teams in other global regions to leverage and adapt existing marketing tools.
• Collect, organise, and produce testimonials and case studies, highlighting real-world success stories of customers.
• Work closely with the EMEA marketing team to help drive new sales leads and expansion opportunities.
• Provide product marketing support for EMEA-based digital advertising and marketing campaigns.
• Develop narratives and content for EMEA-based events, speaking engagements, and webinars.
• Develop compelling messaging that articulates the value of our offerings, leveraging existing campaign and product messaging.
• Work with subject matter experts to produce thought leadership content about subjects like litigation, international arbitration, and AI.

Full-stack Engineer

• Define and evolve the technical vision and architecture across multiple product areas.
• Lead the design and delivery of high-impact, cross-squad initiatives and platform-level capabilities.
• Act as a trusted technical advisor to Engineering Managers, Staff Engineers, and Product leadership.
• Establish and promote engineering standards, patterns, and best practices across teams.
• Identify systemic technical risks and proactively drive solutions before they impact delivery or customers.
• Influence roadmap decisions by balancing business needs, technical constraints, and long-term platform health.
• Champion modern engineering practices including CI/CD, observability, automated testing, and secure-by-design development.
• Drive the effective and responsible use of AI across the SDLC to improve quality, delivery speed, and developer productivity.
• Mentor and coach senior engineers and staff engineers, raising the overall technical bar of the organisation.

Associate Product Manager

Office & Global Engagement Manager

Principal Product Manager – Ecosystem

Marketing Campaign Manager

Product Marketing Manager

Product Manager

Business Development Associate – Hearings, APAC

Support Analyst

Account Director

Product Support Analyst

Product Marketing Manager

Principal Engineer