Opus 2

Technical Account Manager

• Act as the primary technical point of contact for our arbitral institution customers with deep product knowledge.
• Support the Head of Arbitral Institutions to develop and maintain a strategic plan for each account establishing KPIs that meet customer objectives and advance our organisational goals.
• Prepare for and participate in recurring business review meetings with the Head of Arbitral Institutions to monitor usage and share best practices to maximize engagement and adoption.
• Track KPIs and customer health using agreed metrics and proactively flag technical risks or opportunities.
• Develop and maintain strong relationships with key client stakeholders, acting as a trusted hands-on advisor and technical partner to ensure ongoing satisfaction, value realisation and retention.
• Lead post-incident reviews alongside the support team and provide recommendations for prevention.
• Identify opportunities for better utilisation of the solution.
• Answer and triage client queries / issues / feedback coordinating cross-functional input as required ensuring prompt action by the appropriate team, whilst maintaining an active role in resolving challenges proactively.
• Liaise with the Head of Arbitral Institutions to manage internal escalations and address issues that may impact client relationships.
• Engage the Implementation team and other technical specialists to scope and implement configuration changes or solution requirements, taking a hands-on approach where you have the product expertise to action.
• Serve as the escalation point for unresolved support tickets, balancing customer needs with platform best practice/capability, delivery capacity and the roadmap.
• Receive and evaluate product enhancement requests and raise same with the Product team, serving as the bridge articulating the customer’s needs whilst aligning with internal business goals.
• Participate in meetings with the Development team when required.
• Track and document recurring requests and feed into continuous improvement of both product and service delivery to help reduce high-volume support tickets / change requests and improve overall efficiency and client experience.
• Oversee BAU project delivery for existing clients, driving cross-functional collaboration and assisting with the drafting of related assets.
• Coordinate effectively with the Implementation team to support a smooth and controlled transition to BAU operations.
• Partner closely with the Head of Arbitral Institutions in relation to expansion and upsell opportunities.
• Act as a product strategy partner and subject matter expert, collaborating effectively with key internal stakeholders including Product and Sales to ideate, define, and document enhancements that drive continuous improvement translating business needs into clear, product-ready requirements.

Technical Account Manager – Arbitral Institutions

Support Engineer

• Act as the first point of contact for users, providing technical support via phone, email, and internal support portals.
• Troubleshoot and resolve software-related issues, escalating complex cases to second-line support as needed.
• Guide clients on product usage and best practices to maximize user experience and efficiency.
• Log and manage support tickets using helpdesk or incident tracking systems, ensuring timely resolution and follow-up.
• Assist in testing and validating new software features, patches, and updates before release.
• Identify recurring issues and collaborate with Product and Development teams to drive long-term improvements.
• Contribute to user-facing documentation and internal knowledge bases with clear, helpful instructions.
• Support training sessions and product demonstrations, delivering guidance to clients and stakeholders.
• Maintain a strong focus on professionalism, empathy, and client satisfaction in every interaction.

Product Support Analyst

Full-stack Engineer

• Own and deliver large features or projects from design through completion with minimal oversight.
• Partner with Product and Design to align project delivery with business and user needs.
• Lead technical design, ensuring scalability, reliability, and maintainability.
• Contribute to the wider engineering strategy by influencing best practices across squads.
• Mentor senior developers, providing technical guidance and feedback.
• Drive adoption of modern practices (CI/CD, observability, test automation).
• Leverage AI to improve quality, delivery speed, and developer productivity across the SDLC.

Staff Engineer

Public Relations

• Develop and execute PR campaigns that drive awareness and credibility across the legal and technology industries.
• Coordinate with two external PR agencies to ensure alignment on messaging, priorities, and outreach strategies.
• Craft and edit press materials — including press releases, media briefs, blog posts, and contributed stories.
• Pitch and secure media coverage in both mainstream tech/business outlets and legal publications.
• Collaborate with internal teams — including product, legal subject matter experts, marketing, and leadership — to identify PR-worthy news and insights.
• Support executive visibility and thought leadership opportunities, including contributed articles, podcast interviews, speaking events, and awards.
• Monitor industry trends, competitor PR efforts, and breaking news to surface new opportunities.
• Analyse and report on key PR performance metrics, from media mentions to sentiment and share of voice.
• Contribute and strategize on social media presence of Opus 2 and our media facing team members.
• Oversee day-to-day office operations of our Kansas City office, ensuring a professional, efficient, and welcoming environment.
• Plan and coordinate internal meetings, events, and team activities (onsite and offsite) for the Kansas City team working with the local executive.
• Champion a positive, inclusive, and engaging office culture.

Public Relations Specialist

Software Engineer

• Own the design, development, testing, and delivery of features or small projects.
• Although this is a full stack role, a core responsibility will be driving front-end development to deliver a seamless, intuitive, and visually engaging user experience.
• Write high-quality, well-tested code and advocate for engineering best practices.
• Balance delivery speed with maintainability, scalability, and reliability.
• Partner with Product and Design to shape solutions that are technically sound and user-focused.
• Mentor junior engineers, providing guidance on coding practices and problem-solving.
• Leverage AI across the SDLC to improve delivery (e.g. code quality, test coverage, release speed, observability).
• Evaluate trade-offs of AI-driven solutions and collaborate with Product/Design/Tech Lead to ensure AI use supports user and business value.
• Share learnings about effective AI use with the squad.

Senior Developer

Software Developer

Consultant

• Communicate the Opus 2 product and solution vision with clients to reinforce our leadership position in the market.
• Become a domain expert in solution areas, beginning with Litigation/Disputes, understand the competitive landscape and be able to articulate the benefits of the Opus 2 approach.
• Support the Business Development team through pre-sales providing product, subject matter and technical expertise.
• Deliver compelling product demos that highlight business value and legal practice impact.
• Map client business processes and pain points to product capabilities
• Advise clients on best practices in adopting legal technology and integrating it into their workflows.
• Build proof-of-concept (POC) environments to showcase product fit for complex legal use cases.
• Support the Client Success team to drive client engagement through various initiatives.
• Engage with both Product and Development teams around continuous improvement to the current and future roadmap.
• Work closely with product managers to align roadmap with client needs.
• Train internal teams (sales, product, support) on solution positioning and use cases.
• Represent Opus 2 at legal tech conferences, webinars, and industry roundtables.
• Become a trusted advisor to our clients.

Solution Consultant

Platform Engineer

• Collaborating with the development team on system architecture and application decisions to ensure scalability, reliability, and security.
• Writing tooling to improve engineer productivity and to maintain the principles of no manual intervention within the platform.
• Identifying and implementing cost-saving strategies to optimize AWS spend while maintaining performance and reliability.
• Deploying and maintaining test environments to validate infrastructure changes and configurations.
• Designing, implementing, and maintaining CI/CD pipelines using GHA, ArgoCD and GitOps best practices.
• Regularly reviewing security configurations of infrastructure for best practice and planning remediation of emerging threats.
• Managing observability and monitoring using Grafana Cloud.
• Upskilling developers and junior engineers to adopt best practices and empowering them to follow a "build it, run it" approach.

Senior Platform Engineer

Machine Learning Engineer

• Design, build, and maintain MLOps infrastructure, establishing ML CI/CD best practices including model testing, versioning, and deployment.
• Develop and manage scalable automated pipelines for training, evaluating, and deploying ML models, with emphasis on LLM systems.
• Implement robust monitoring and logging for production models to track performance, drift, and data quality.
• Collaborate with Data Scientists to containerize and productionize models and algorithms, including RAG and Graph RAG approaches.
• Manage and optimize cloud infrastructure for ML workloads (e.g., Amazon Bedrock), focusing on performance, cost-effectiveness, and scalability.
• Automate provisioning of ML infrastructure using Infrastructure as Code.
• Integrate ML models into production product architecture, working closely with product and engineering teams.
• Own operational aspects of AI lifecycle: deployment, A/B testing, incident response, and continuous improvement.
• Contribute to AI strategy and roadmap, advising on operational feasibility and scalability of AI features.
• Collaborate with Principal Data Scientists and Principal Engineers to ensure MLOps framework supports full AI workflows and model interaction layers.

Machine Learning Operations Engineer, AI

Data Scientist

• Lead the design of AI systems that support complex, multi-step tasks, tool use, context adaptation, and intelligent decisions.
• Work closely with product and engineering to architect LLM-powered features that are robust, useful, and production-ready.
• Explore and implement RAG or Graph RAG approaches, including graph construction, entity linking, and hybrid scoring strategies.
• Design and implement LLM-powered systems for multi-step task automation, tool use, and context-aware reasoning.
• Contribute to prompt design and evaluate prompt results.
• Design and implement MLOps pipelines following best practices.
• Prototype, evaluate, and ship AI features using platforms like Claude or Amazon Bedrock with production readiness focus.
• Develop evaluation frameworks for model output quality, reliability, and alignment (e.g., hallucination detection, prompt regression, safety scoring).
• Embed AI capabilities into user workflows with engineers and designers to ensure meaningful product outcomes.
• Own the full lifecycle of AI components from evaluation and planning to testing, deployment, and continuous improvement.
• Contribute to AI strategy and roadmap to scale LLM usage responsibly across the platform.
• Collaborate closely with Principal Engineer to align AI workflows, system prompts, and model interaction layers.

Principal Data Scientist, AI

Business Development Rep

• As an Business Development Representative (BDR) at Opus 2, you will play a pivotal role in driving the growth of our business by identifying and engaging potential clients. You will generate leads, nurture relationships, and collaborate with the sales team to close deals.
• Research target accounts to identify key decision-makers to add into our CRM.
• Collaborate effectively within Sales and Marketing to optimize outreach strategies for better results.
• Personalize outreach messages to improve engagement and response rates.
• Work with sales to schedule meetings, demos, and presentations.
• Meet or exceed monthly and quarterly targets for lead generation and conversion.
• Identify and connect with potential clients via email, phone, and social media.
• Contact prospects aligned with marketing campaigns, events and targeted accounts.
• Assess the prospects’ needs, budget, and timeline to confirm a good fit.
• Contribute to testing new sales tools, scripts, and cadences for continuous improvement.
• Maintain accurate, up-to-date records of contacts , interactions, and deal progress in our CRM.
• Explore and understand legal trends, competitors, and market conditions.