Technical Designer
Sandvik
Job Level
Mid-LevelSenior
About the role
- Support, demonstration, and training of all NedGraphics software with heavy focus on fabric analysis and project management for high-end client presentations and trainings
- Primary focus on the Production (Dobby, Jacquard and Tuft) segment
- Assist with pre-sales activities including presentations and demonstrations to small/medium and enterprise customers
- Support organization of company initiatives such as webinars, tradeshow preparation, and marketing rollouts
- Support post-sales activities including customer onboarding, technical and consulting support, and account and relationship management
- Develop strong understanding of client’s business needs and goals
- Strategically pursue new opportunities for account growth with existing clients by establishing credibility and aligning products to customer needs
- Ensure products and services are delivered to client satisfaction on time, within scope, and budget
- Assist in preparing presentations, RFIs, and RFPs
- Communicate progress of customer implementations to internal and external stakeholders
- Conduct periodic quality control testing to ensure solutions meet quality standards
- Actively seek and track customer feedback on implementations and services
- Represent the voice of the customer in product, service, and workflow design
- Achieve and maintain a comprehensive understanding of the full line of software and services provided
- Help customers meet their goals by effectively utilizing our solutions and services to their full potential
Requirements
- Minimum 3 years work experience in textile design, with knowledge in the textile industry
- Knowledge of CAD/CAM Tuft software
- Knowledge of CAD/CAM Jacquard, Dobby (NedGraphics, Penelope, EAT, etc.) a bonus
- Knowledge/Integration of production looms very beneficial
- Excellent communicator and team player
- Advanced Computer Skills
- Bachelor’s degree in Textiles or Textile Design
- Ability to prioritize tasks and meet deadlines
- Organizational skills
- Detail oriented
- Fast learner encompassing a wide range of software
- Help Desk / Technical Support experience
- Technical problem-solving expertise
- Possible travel required
- English speaking; additional languages are a plus (e.g. Turkish)
- Experience with 2D/3D pattern software a bonus (Optitex, Gerber, Lectra, etc.)
- Experience with Adobe Illustrator/Photoshop for fashion and textile design a bonus
