Optitex

Engineer

• Support, demonstration, and training of all NedGraphics software with heavy focus on fabric analysis and project management for high-end client presentations and trainings
• Primary focus on the Production (Dobby, Jacquard and Tuft) segment
• Assist with pre-sales activities including presentations and demonstrations to small/medium and enterprise customers
• Support organization of company initiatives such as webinars, tradeshow preparation, and marketing rollouts
• Support post-sales activities including customer onboarding, technical and consulting support, and account and relationship management
• Develop strong understanding of client’s business needs and goals
• Strategically pursue new opportunities for account growth with existing clients by establishing credibility and aligning products to customer needs
• Ensure products and services are delivered to client satisfaction on time, within scope, and budget
• Assist in preparing presentations, RFIs, and RFPs
• Communicate progress of customer implementations to internal and external stakeholders
• Conduct periodic quality control testing to ensure solutions meet quality standards
• Actively seek and track customer feedback on implementations and services
• Represent the voice of the customer in product, service, and workflow design
• Achieve and maintain a comprehensive understanding of the full line of software and services provided
• Help customers meet their goals by effectively utilizing our solutions and services to their full potential

Textile Support Engineer