Optiml

Full-stack Engineer

• Set infrastructure direction: identify the highest-leverage problems, scope projects, and drive the team to solve them.
• Collaborate and implement new features in the codebase (Python + Typescript) that touch the core infrastructure (e.g. RBAC, Job Queues)
• Own and operate Optiml's GCP infrastructure (Cloud Run, networking, IAM, TLS, and firewall rules)
• Maintain and improve CI/CD pipelines, deployment workflows, and developer experience.
• Own and push to simplify the release process end-to-end: staging, E2E tests, QA, production deployment, rollbacks, and communication.
• Run on-call and incident response: manage rotations, enforce severity processes, and ensure uptime.
• Partner with IT/Security on vulnerability scanning, penetration testing, and infrastructure hardening.
• Close documentation gaps and improve observability & monitoring.

Software Engineer – Infra Focus

Threat Intelligence Specialist

• Analyse real estate portfolios using the REDI platform
• Stress-test upgrade pathways and capital allocation strategies
• Translate market signals into portfolio decision insights
• Identify new analytical patterns and decision use cases
• Feed insights back into product development.
• Produce portfolio-level analyses for enterprise clients
• Support sales discussions with strategic decision insights
• Translate complex analytical outputs into clear decision narratives
• Work on strategic topics related to Optiml's growth

Product Intelligence Analyst

Operations

• Drive company-wide operational strategy - from annual planning to daily execution - assuring cross-functional alignment between departments and teams.
• Lead annual and quarterly OKR cycles, company reviews, and reporting to ensure focus and accountability.
• Continuously improve key processes across HR, administrative systems, culture, and compliance.
• Build and maintain effective information flows that enable transparency and strong (data-driven) decision-making.
• Generally support urgent operational requirements in the company from Commercial, Delivery, Product, etc.
• Partner with Co-Founders and Leadership team to translate company vision into operational plans and measurable goals.
• Support fundraising activities, investor updates, and board meeting preparation.
• Lead or support cross-functional strategic initiatives that fall outside existing departments.
• Act as a thought partner to the CEO and Co-Founders, ensuring focus on top priorities and disciplined execution.
• Serve as the connective tissue between departments — a liaison ensuring collaboration, alignment, and coordination without bureaucracy.

Head of Operations

Customer Success Manager

• Deliver complex, multi-stakeholder software implementations on time and within scope, ensuring rapid time-to-value.
• Partner closely with Sales Key Account Leads on joint account success and expansion.
• Build a resource-efficient delivery and customer success organization to support a growing enterprise base.
• Develop a unified Delivery and Customer Success playbook, including onboarding, support, adoption, and value metrics.
• Establish scalable first and second-level support processes and tools, ensure 24/7 support (SLAs, incident & problem management, observability) and improving KPIs.
• Identify and manage external delivery and implementation partners, defining clear commercial and operating models.
• Ensure product feedback loops are systematic: feature requests, integration needs, and recurring blockers flow directly into Product and Tech roadmaps.
• Enhance customer satisfaction, retention, and expansion by driving measurable business outcomes.

Software Engineer – Infra Focus

Product Intelligence Analyst

Head of Operations

Head of Delivery, Customer Success