Senior Professional Application Designer
Gainwell Technologies
LinuxOracleSDLCSQLUnix
Technical Level 1 Support Engineer, Fintech
Optasia
full-time
Posted on:
Origin: • 🇬🇷 Greece
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
GoLinuxRDBMSVMware
About the role
- Optasia is a B2B2X financial technology platform providing scoring, decisioning, disbursement and collection across 30 countries
- Ensure highest level of system availability and performance as part of the Technical 1st-Level Support team
- Day-to-day monitoring of system, network, application and service alerts; provide first-level support on rotating shifts (24/7)
- Respond to alerts: verify, determine cause, resolve or escalate as necessary
- Record all incidents and alerts into an incident log per defined standards
- Perform health checks and quality checks to verify operational excellence
- Serve as liaison between support groups during outages and coordinate with third-party vendors
- Work with case management tools and monitoring tools; multitask and prioritise work appropriately
Requirements
- Availability to be on a rotating schedule (shifts)
- 2 years' experience in Technical Support/Network Operations Center
- Demonstrable hands-on experience with relational databases, application servers, web servers, VMware and Linux environments
- Good skills in Network Systems
- Good knowledge of Linux and RDBMS
- Good monitoring and analytical skills
- Experience working with case management and monitoring tools
- Good written and verbal communication skills
- Passion for learning new technologies and eagerness to collaborate
- Pro-activeness, accountability and results orientation
- Diligence and attention to detail; ability to multi-task and prioritize
- Ability to handle multiple clients, multiple team members and priorities with confidence
- Flexible, eager, ambitious, and adaptable to change
- Excellent judgment, organizational and problem-solving skills
