Technical Support Engineer

Agile Actors

full-time

Posted on: 9/25/2025

Origin: • 🇬🇷 Greece

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Mid-LevelSenior

AWSAzureCloudCypressGoogle Cloud PlatformSQL

About the role

Provide technical support to enterprise clients (Level 2) and resolve API failures, integration issues, and system errors
Investigate tickets by analyzing logs, retrying API requests using Postman or similar tools, and performing basic database queries to identify root cause
Collaborate with client technical teams to troubleshoot and resolve issues
Escalate unresolved issues to Engineering with full context and reproduction steps
Maintain and update internal knowledge base and troubleshooting guides
Write and maintain technical documentation for APIs, integrations, and internal tools
Contribute to automated test suites (e.g., regression or integration tests)
Assist QA and Engineering in reproducing and validating client-reported bugs
Build or maintain internal tools and scripts to support support workflows
Participate in sprint demos, release briefings, and bug triage sessions
Contribute to engineering-adjacent tasks to improve product quality, documentation, and internal tooling
Support growth path into Engineering, QA, Product Management, or Customer Success over 12–18 months

Solid understanding of REST APIs, HTTP protocols, and integration workflows
Experience with tools such as Postman, log aggregators, and SQL
Strong analytical and communication skills
Ability to work independently and collaborate across teams
Nice to Have: Experience with automated testing frameworks (e.g., Cypress, Playwright)
Nice to Have: Familiarity with Git and CI/CD pipelines
Nice to Have: Exposure to cloud platforms (AWS, Azure, GCP)
Nice to Have: Prior experience in QA, technical support, or software engineering
Nice to Have: Basic experience with C# / .Net