Support Engineer

• Our partner, a fast-growing Greek IoT company, is looking for a Technical Support Engineer to join their operations and field support team.
• Provide technical support for IoT devices and connectivity issues (GSM, APNs, signal quality, diagnostics)
• Configure, install, and test smart devices and their integration with cloud platforms
• Monitor system health and proactively identify root causes of hardware and software malfunctions
• Collaborate with R&D and field engineers to resolve technical issues in the lab or on-site
• Document and manage incidents using internal tools or ticketing platforms
• Participate in hardware testing, firmware updates, and pilot rollouts

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