Business Systems Lead – Agent and Channel Experience
Affirm
CloudSQL
Salary
💰 €1,600 per month
Job Level
Junior
Tech Stack
CloudIoTSQL
About the role
- Our partner, a fast-growing Greek IoT company, is looking for a Technical Support Engineer to join their operations and field support team.
- Provide technical support for IoT devices and connectivity issues (GSM, APNs, signal quality, diagnostics)
- Configure, install, and test smart devices and their integration with cloud platforms
- Monitor system health and proactively identify root causes of hardware and software malfunctions
- Collaborate with R&D and field engineers to resolve technical issues in the lab or on-site
- Document and manage incidents using internal tools or ticketing platforms
- Participate in hardware testing, firmware updates, and pilot rollouts
Requirements
- Bachelor’s degree in IT, Electronics, or related engineering/technical field
- 1–2 years of experience in hardware support, embedded systems, or IoT environments
- Familiarity with physical diagnostics: signal, wiring, connectivity, sensor behavior
- Basic knowledge of SQL and databases
- Strong communication skills in both Greek and English (written and verbal)
- Comfortable collaborating across teams and speaking directly with clients or partners
- Driving license (optional but preferred)
