opn.

Technical Product Manager

• Establish and guide the product vision and strategic roadmap for merchant-facing platform features, encompassing all aspects from dashboard user engagement to advanced, AI-powered analytics
• Identify high-impact opportunities through data analysis, customer interviews, and competitive research
• Translate merchant pain points and business objectives into clear problem statements before jumping to solutions
• Stay close to what merchants actually need by partnering with commercial, customer experience, and support teams
• Run customer interviews directly - prepare discussion guides, facilitate conversations with merchants or partners, synthesize findings, and use that evidence to support or challenge product decisions
• Drive end-to-end delivery of features across engineering, design, QA, and operations
• Develop comprehensive yet concise user stories, acceptance criteria, and product specifications to provide the engineering team with clear direction without being overly prescriptive
• Lead sprint ceremonies in collaboration with the engineering manager: planning, reviews, and retrospectives
• Monitor delivery against outcomes - not just ticket completion - and adjust when things drift
• Maintain a single source of truth for your domain: roadmap, open decisions, and blockers, structured so any stakeholder can get context without needing to ask you directly
• Communicate trade-offs to leadership before decisions become urgent
• Manage competing priorities from multiple stakeholders without losing the engineering team's trust or momentum

• Support your team in maintaining and updating the product roadmap for your assigned domain.
• Conduct research, analyze data, and gather user insights to inform product decisions.
• Contribute to documentation, competitive analysis, and requirement definition.
• Advocate for user needs and business outcomes during discovery discussions.
• Assist in managing the product backlog by writing, refining, and prioritizing user stories with guidance.
• Participate in agile ceremonies (stand-ups, planning, reviews, retrospectives).
• Collaborate with engineering, QA, and design for clarity and quality.
• Help define acceptance criteria and validate outcomes against expectations.
• Coordinate release activities, ensuring alignment across engineering, QA, and operations teams.
• Support incident triage or issue resolution.

Technical Product Manager

Associate Technical Product Manager