Systems Administrator
OpenSesame
CloudJamf
Associate Help Desk Support Specialist
OpenSesame
full-time
Posted on:
Origin: • 🇦🇷 Argentina
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
Jamf
About the role
- Serve as first point of contact for resolving technical issues, managing user access, and setting up hardware and software.
- Support employee onboarding and offboarding activities, including workstation setup and user account provisioning.
- Triage and resolve Tier 1 IT support tickets according to SLA standards, increasing throughput over time.
- Maintain and update internal documentation and knowledge base articles.
- Shadow and lead hardware/software deployment activities and onboarding sessions.
- Identify recurring technical issues and propose prevention or resolution plans.
- Contribute to internal IT process-improvement initiatives and maintain 100% accuracy in logging and closing tickets.
Requirements
- Must be based in Mexico or Argentina.
- First point of contact for Tier 1 IT support: hardware, software, and login-related issue resolution.
- Experience or ability to manage user account provisioning and workstation setup.
- Familiarity with OKTA, Apple Macbook, Google Workspace (GSuite), Jira, Confluence, Zoom, Microsoft Intune, JAMF, and Password Manager.
- Ability to use ticketing systems, maintain accurate tickets, and meet SLA standards.
- Strong customer-service orientation; self-starter with track record of delivering results.
- Ability to create and update knowledge base articles and internal documentation.
- Able to lead onboarding sessions and provide peer training.
