Conduct periodic and event driven merchant reviews, escalate findings to management, and make decisions on low and medium risk accounts
Review and approve changes to customer structure, involvements, ownership, business model etc., escalate to management where appropriate and record changes per policies and procedures
Manage Account Terminations, liaise with Customer Success, Operations, Legal and other stakeholders
Approve New Users/Signatories
Conduct daily/weekly ongoing monitoring on existing customer base (PEP/Sanctions/Adverse media, website accessibility) using Webshield, LexisNexis
Handle and investigate escalations from stakeholders such as Financial Crime Team
Carry out due diligence on existing corporate clients in accordance with policies and assist in other compliance tasks
Proactively identify and share areas of improvement in due diligence processes and procedures
Work alongside Head of Corporate Due Diligence on compliance improvement projects
Work in a dynamic, fast paced environment with industry leading colleagues focused on customer experience
Requirements
An in-depth knowledge and experience of merchant compliance
The ability to self-manage, organise competing priorities effectively and meet deadlines
You enjoy working efficiently in a fast-paced, high-volume environment and thrive when there's ambiguity
Experience of working in fintech is an advantage
Strong analytical skills, problem-solving ability and attention to detail
Good inter-personal skills
Ability to communicate both orally and in writing, and in particular be able to present credibly and professionally to senior management
Able to build strong relationships with peers and business counterparts