OpenPayd

Account Manager

• Build and develop strategic payments infrastructure partnerships among banking and payments providers, in line with the Group’s banking strategy
• You will be responsible for full-cycle growth of partnerships through growth strategy, contracts negotiation, internal project management
• Ensure best-in-class, strategic deal management rooted in KPIs and alignment with partners on opportunities of mutual interest
• Develop and grow OpenPayd’s relationships with strategic partners, including their senior management teams
• Supporting the Chief Banking Officer and the wider OpenPayd business to develop and maintain global banking and fintech relationships that add value to OpenPayd and its customers

Senior Banking Partnership Manager

• Maintain and strengthen OpenPayd’s relationships with strategic partners, including their senior management teams
• Supporting the Chief Banking Officer and the wider OpenPayd business to develop and maintain global banking and fintech relationships that add value to OpenPayd and its customers
• Work with Sales and Customer Success to ensure that they are well informed of any changes to existing relationships and where to place existing clients and new prospects
• Manage the banking integration projects - working across departments- Sales /Compliance / Technical / Customer Success
• Keep up to date with new technologies and payment rails that could add value to OpenPayd product offering
• Monitor and track transaction volumes to ensure best pricing is achieved
• Manage annual KYC reviews and approvals
• Support the onboarding of banking partners
• Proactively resolve operational and relationship issues
• Coordinate and support ongoing partner-related activities and approvals

Banking Partnership Manager

Operations

• Communicating directly with service providers regarding customers’ transactions/escalations
• Helping Ops managers with liquidity movements and proper liquidity management
• Creating internal and external reports based on transactions data
• Preparing daily reconciliation reports
• Communicating directly with customers on assigned responsibilities and tasks
• Serving as first point of escalation of technical issues following the agreed internal processes
• Communicating internally with other departments, following up on pending issues related to customer's requests
• Acting as the Voice of Customer, collecting and escalating clients’ feedback accordingly to the Ops managers
• Proactively identifying and sharing areas of improvement in the Operations processes and procedures.

Senior Banking Partnership Manager

Banking Partnership Manager

Payments, Customer Operations Associate