Conducting periodic and event driven merchant reviews, escalating findings to management, and taking decisions on low and medium risk accounts
Reviewing and approving changes to customer structure, involvements, ownership, business model etc., escalating to management where appropriate and recording the changes as per our policies and procedures
Managing Account Terminations, liaising with other stakeholders within the organisation such as Customer Success, Operations, Legal, etc.
Approving New Users/Signatories
Conducting daily/weekly ongoing monitoring on our existing customer base, e.g. PEP/Sanctions/Adverse media, website accessibility, etc. (Webshield, LexisNexis)
Handling and investigating escalations from other stakeholders such as Financial Crime Team
Working in a dynamic, face paced environment with industry leading colleagues that have the Customer experience at the forefront of their daily work
Carrying out due diligence on our existing corporate clients in accordance with our policies, and helping in other compliance tasks
Proactively identifying and sharing areas of improvement in the due diligence processes and procedures
Working alongside Head of Corporate Due Diligence on compliance improvement projects
Requirements
An in-depth knowledge and experience of merchant compliance
The ability to self-manage, organise competing priorities effectively and meet deadlines
You enjoy working efficiently in a fast-paced, high-volume environment and thrive when there's ambiguity
Experience of working in fintech is an advantage
Strong analytical skills, problem-solving ability and attention to detail
Good inter-personal skills
Ability to communicate both orally and in writing, and in particular be able to present credibly and professionally to senior management
Able to build strong relationships with peers and business counterparts