Openly

Learning and Development

• Design, develop, and maintain comprehensive training programs, curriculum, and materials for new hire onboarding, continuing education, process changes, and system updates related to Homeowners, Liability, and Auto claims.
• Utilize instructional design methodologies to create engaging, effective learning solutions, including virtual instructor-led training (VILT), e-learning modules, job aids, simulations, and blended learning solutions.
• Collaborate with stakeholders to ensure all content is accurate, up-to-date, legally compliant, and reflective of best practices and company policies.
• Develop clear learning objectives, assessment tools, and evaluation strategies to measure the effectiveness of training and its impact on claims performance metrics.
• Manage and update the claims training library and learning management system (LMS) content.
• Deliver high-quality, engaging training sessions to claims adjusters at all experience levels, including claims leadership.
• Facilitate role-playing exercises, case studies, and practical application scenarios to reinforce learning and develop critical decision-making skills.
• Conduct "train-the-trainer" sessions for claims leadership and designated peer trainers.
• Provide ongoing coaching and feedback to new hires during the onboarding phase.
• Conduct training needs assessments using methods such as performance data analysis, observation, interviews, and surveys to identify skill gaps and performance deficiencies.
• Analyze claims audit results, quality assurance reports, and key performance indicators (KPIs) to proactively identify training needs and measure the impact of existing programs.
• Measure and analyze the impact of training modules on business results.
• Provide regular reporting on training outcomes, learner progress, and program effectiveness to claims leadership

Claims Specialist, Trainer – Instructional Designer

Insurance

• Developing and calibrating Openly’s personal lines products for company-wide provisions including UW appetite, coverage offerings, profitability targets, and Openly proprietary models
• Assisting with rate filings and DOI correspondence to ensure timely regulatory approval
• Collaborating with our Technology and Operations teams to successfully implement product changes
• Analyzing key performance indicators and drivers of profitability, including loss ratios, actuarial indications, frequency/severity trends, sales conversion, persistency, and other data as we continue to grow our geographic footprint
• Leading other product management initiatives, such as external data evaluations, market/competitor intelligence, and new product development

Senior Manager, Insurance Product

Engineering Manager

• Manage, support, and mentor a diverse group of engineers
• Give engineers the tools, confidence, and motivation to make choices that result in recognition for themselves and not just for yourself
• Remove roadblocks for your team and escalate when you need additional context or direction
• Drive your team toward their career goals, identify milestones, and set them up for success along the way
• Promote a culture of feedback and transparent communication
• Partner with internal stakeholders on feature definition and drives breakdown of work to support organization objectives
• Partner closely with the management team, HR, and Recruiting to attract, recruit, and develop a diverse team of high-quality engineers
• Proactively maintain alignment between business goals and objectives with the team's day-to-day work
• Work to resolve or escalate issues that serve as roadblocks and place deliverables and goals at risk
• Gain and maintain visibility into trade-offs between options and priorities to positively influence the approach taken by the team
• Design feedback loops to incorporate members' feedback into continuous improvement activities

Content Manager

• Own and evolve Openly’s product content strategy, ensuring insurance products are clearly, accurately, and compellingly represented across internal and external channels.
• Translate complex P&C insurance concepts (coverage, underwriting, eligibility, etc.) into accessible, differentiated messaging for independent agents, consumers, policyholders, and internal teams.
• Partner closely with cross-functional teams to develop product narratives, positioning, and value propositions that support growth and adoption.
• Lead content development for product launches and enhancements, ensuring messaging consistency and readiness across marketing, sales, and partner channels.
• Establish and implement standards, templates, and governance practices for product content creation and organization to ensure consistent adoption across teams.
• Create and manage core product content assets, including product overviews, coverage explainers, agent-facing collateral, FAQs, launch materials, and sales enablement resources.
• Maintain and optimize product content across digital channels, including website, lifecycle communications, and internal knowledge bases.
• Ensure all product content is accurate, compliant, and aligned with regulatory and legal requirements, partnering closely with internal reviewers.
• Monitor and analyze product content performance and qualitative feedback from agents, partners, and internal teams to inform messaging decisions, guide prioritization, and continuously improve clarity, usability, and effectiveness across channels.

Product Content Manager

Backend Engineer

• Collaborate with frontend engineers to create API's to provide a best-in-class experience for our users
• Integrate with external services using APIs to manage payments, documents, and claims.
• Integrate with data providers to source real-time information on hundreds of data points, including property characteristics and risk profiles
• Build out our APIs so that third-party resellers can purchase insurance from us programmatically.
• Contribute to important architectural and operational decisions like microservices vs. monoliths, deployment techniques, technologies, policies, processes, etc.
• Build out our internal tooling and APIs to make business and engineering processes easier, faster, and safer.
• Participate in daily stand-ups, weekly 1:1's, and biweekly retros
• Provide subject matter expertise and support to partners across the business
• Spread your expertise at the company (e.g., promote best practices and share what you've learned)

Backend Engineer II

• Collaborate with internal and external partners to develop the core systems and create APIs that power our best-in-class user experiences.
• Build out our internal tooling and APIs to make business and engineering processes easier, faster, and safer.
• Implement systemic changes to align existing systems with current architectural goals.
• Integrate with external services to manage payments, documents, and claims.
• Integrate with data providers to source real-time information on hundreds of data points, including property characteristics and risk profiles.
• Provide subject matter expertise, mentorship, and support to individuals on your team.
• Collaborate on architectural discussions with your team.
• Contribute to important architectural and operational decisions like microservices vs. monoliths, deployment techniques, technologies, policies, etc.
• Participate in daily stand-ups, weekly 1:1's, and biweekly retros.

Senior Backend Engineer

Sales

• Coach, develop, and lead a high-class Openly Sales & Marketing organization.
• Establish and execute the Openly go-to-market strategy that optimizes agency partner sales production across Openly’s footprint; local, regional and national partnerships
• Enhance Openly’s internal Voice of the Agent infrastructure that combines internal continuous improvement with external agency partner feedback mechanisms.
• Develop Openly’s external brand positioning that strengthens Openly as the independent agency partner of choice and one that empowers the independent agent of the future.
• Incorporate Openly’s social media, digital marketing and external messaging strategies into the broader go-to-market strategy to drive agent engagement and awareness.
• Establish and manage the organization to internal KPIs that drive sales funnel efficiency gains throughout the agency lifecycle.
• Expand and optimize the Sales & Marketing enablement functions; including tooling, processes and automations that drive internal efficiencies and remove barriers to success
• Align Sales & Marketing team decision making processes with the broader Openly model focused on disciplined, data-driven decisioning.
• Partner with Chief Operating Officer and VP, People & Culture to establish corporate brand positioning and tactics that support talent acquisition and ensure Openly is positioned as a top talent destination.
• Partner with Insurance Product leaders to establish annual premium growth targets, strategies and operational plans that drive industry leading premium growth.
• Partner with internal leaders to implement technology enhancements designed to improve Openly’s position as the product of first choice to agency partners.
• Partner with internal leaders to optimize Openly’s agency partner commission structure and internal sales compensation strategy.
• Partner with internal leaders across Insurance Product & Product & Strategy to develop and execute product and state expansion strategies.
• Establish and deliver on annual Sales & Marketing financial budgets.