Openly

Product Manager

• Developing and calibrating Openly’s homeowners program for established states and new state entries including UW eligibility, coverage offerings, premium rates, and Openly proprietary models
• Assisting with rate filings and DOI correspondence to ensure timely regulatory approval
• Collaborating with our Technology and Operations teams to successfully implement and launch the product in new states
• Analyzing key performance indicators and drivers of profitability, including loss ratios, actuarial indications, frequency/severity trends, sales conversion, persistency, and other data as we continue to grow our geographic footprint
• Leading other product management initiatives, such as external data evaluations, market/competitor intelligence, and new product development

Insurance Product Manager

Project Manager

• Drive intricate and time-critical projects by gathering context, identifying impacts from around the organization, and developing a framework that guides a prioritized approach for resolution
• Cultivate cross-functional partnerships across the organization to proactively identify operational opportunities and define solutions to deliver value
• Support setting and tracking KPIs and performance trends, providing the data-driven insights necessary to help project teams turn goals into actionable tasks
• Manage end-to-end special projects across a wide range of topics
• Employ market research and competitive intelligence to inform areas of opportunity and bolster business cases
• Proactively push process improvements to drive scalable operations and partner across teams to successfully implement

Senior Project Manager

Recruitment

• Manage all aspects of the full-cycle recruiting process for assigned requisitions, from candidate screening through offer acceptance, ensuring a smooth and positive candidate experience
• Own interview scheduling and ensure timely communication with candidates and hiring managers
• Source and identify candidates using a variety of methods and tools, including social media, job boards, and the company career site, and conduct initial screenings
• Support onboarding initiatives to ensure a seamless transition for new hires
• Support employer branding initiatives
• Serve as a culture ambassador by promoting Openly’s values and mission to prospective candidates
• Learn and apply best practices in interviewing to support effective hiring decisions
• Support Total Rewards and Talent Management/HRBP Teams:
• Total Rewards Support: Provide support to the Total Rewards team by updating new hire documentation and coordinating data entry into HR systems and supporting employee communications/data entry to ensure accurate and timely delivery of employee programs, and other special projects as needed
• Talent Management/HRBP Support: Provide support to the Talent Management team by partnering with HRBPs Exit interviews, job description management and special projects as needed
• Look for ways to apply new technology, including ai, to streamline operations

Talent Acquisition Partner

Customer Success Manager

• Collaborate with other functions at Openly to drive industry-leading agent experience for Openly’s agent partners
• Support existing Openly agent partners with developing marketing campaigns, leveraging technologies
• Engage with existing Openly Agent Partners to enhance and maximize sales results
• Create and implement strategies and goals to increase new business production.
• Review and analyze territory trends to identify, communicate and act on data
• Develop creative sales solutions in collaboration with Openly Agent Partners
• Support Business Development Managers with larger agency appointments
• Mentoring others on the team

Senior Agency Success Manager

General Counsel

• Partner with the Claims department on complex and high-exposure claims, providing strategic counsel on reserves, risk mitigation, litigation strategy, and real-time legal guidance
• Be an active participant in litigation strategy conferences, attend high-stakes mediations, depositions, and trials to protect the company’s interests
• Conduct legal research and keep stakeholders informed about the latest developments in claims specific case law.
• Draft formal, internal legal opinions regarding complex coverage issues
• Approve or draft Reservation of Rights (ROR) letters and formal Denial of Coverage correspondence, rescissions or void ab initio.
• Analyze state-specific claims handling statutes and advise claims staff on compliance to prevent extra-contractual exposure.
• Monitor emerging judicial trends and translate insights into actionable claims protocols and policy language updates.
• Partner across teams to draft and revise policy forms, shape product strategies, and innovate coverage solutions for emerging risks.
• Mentor others, lead special projects, and share legal knowledge to drive business forward.

Claims & Coverage Counsel – In-House

Human Resources

• Work with functional leadership to ensure the organization is aligned to the company strategy, culture, values and emerging technologies
• Partner with leaders to align current and future business needs into an overall integrated People plan for the function, focusing on opportunities that contribute to the growth and competitiveness of the business
• Champion the adoption of AI and automation tools within the People and Culture function to streamline administrative workflows, freeing up 'mental bandwidth' for high-impact strategic coaching and creative problem-solving
• Partner with leaders to ensure Diversity, Inclusion, Equity isn’t an “HR topic” - everyone plays a part
• Support performance management of staff and manage employee relations, when necessary
• Structure the performance review process, and train managers to be able to give feedback on their own
• Participate in company-wide performance campaigns
• Integrate and partner with HR colleagues in the Talent Acquisition, Learning & Development, HRIS, and People Operations teams to implement solutions and help scale the business
• Proactively assess team, manager, organizational development needs, make recommendations, and implement appropriate solutions
• Continuously challenge job descriptions and comp/ben mechanisms to ensure adequacy between organizational efforts and strategic importance of each population (in collaboration with the TA team)
• Gather key Learning & Development needs and collaborate with the L&D team to ensure that needs are met
• Use engagement survey results and insights to make impactful recommendations
• Leverage data-driven insights to build the 'why' behind organizational changes, ensuring leadership buy-in through evidence-based storytelling.
• Ability to manage HR projects and guide the HR team

Senior HR Business Partner

Learning and Development

• Design, develop, and maintain comprehensive training programs, curriculum, and materials for new hire onboarding, continuing education, process changes, and system updates related to Homeowners, Liability, and Auto claims.
• Utilize instructional design methodologies to create engaging, effective learning solutions, including virtual instructor-led training (VILT), e-learning modules, job aids, simulations, and blended learning solutions.
• Collaborate with stakeholders to ensure all content is accurate, up-to-date, legally compliant, and reflective of best practices and company policies.
• Develop clear learning objectives, assessment tools, and evaluation strategies to measure the effectiveness of training and its impact on claims performance metrics.
• Manage and update the claims training library and learning management system (LMS) content.
• Deliver high-quality, engaging training sessions to claims adjusters at all experience levels, including claims leadership.
• Facilitate role-playing exercises, case studies, and practical application scenarios to reinforce learning and develop critical decision-making skills.
• Conduct "train-the-trainer" sessions for claims leadership and designated peer trainers.
• Provide ongoing coaching and feedback to new hires during the onboarding phase.
• Conduct training needs assessments using methods such as performance data analysis, observation, interviews, and surveys to identify skill gaps and performance deficiencies.
• Analyze claims audit results, quality assurance reports, and key performance indicators (KPIs) to proactively identify training needs and measure the impact of existing programs.
• Measure and analyze the impact of training modules on business results.
• Provide regular reporting on training outcomes, learner progress, and program effectiveness to claims leadership

Claims Specialist, Trainer – Instructional Designer

Insurance

• Developing and calibrating Openly’s personal lines products for company-wide provisions including UW appetite, coverage offerings, profitability targets, and Openly proprietary models
• Assisting with rate filings and DOI correspondence to ensure timely regulatory approval
• Collaborating with our Technology and Operations teams to successfully implement product changes
• Analyzing key performance indicators and drivers of profitability, including loss ratios, actuarial indications, frequency/severity trends, sales conversion, persistency, and other data as we continue to grow our geographic footprint
• Leading other product management initiatives, such as external data evaluations, market/competitor intelligence, and new product development

Senior Manager, Insurance Product

Engineering Manager

• Manage, support, and mentor a diverse group of engineers
• Give engineers the tools, confidence, and motivation to make choices that result in recognition for themselves and not just for yourself
• Remove roadblocks for your team and escalate when you need additional context or direction
• Drive your team toward their career goals, identify milestones, and set them up for success along the way
• Promote a culture of feedback and transparent communication
• Partner with internal stakeholders on feature definition and drives breakdown of work to support organization objectives
• Partner closely with the management team, HR, and Recruiting to attract, recruit, and develop a diverse team of high-quality engineers
• Proactively maintain alignment between business goals and objectives with the team's day-to-day work
• Work to resolve or escalate issues that serve as roadblocks and place deliverables and goals at risk
• Gain and maintain visibility into trade-offs between options and priorities to positively influence the approach taken by the team
• Design feedback loops to incorporate members' feedback into continuous improvement activities

Content Manager

• Own and evolve Openly’s product content strategy, ensuring insurance products are clearly, accurately, and compellingly represented across internal and external channels.
• Translate complex P&C insurance concepts (coverage, underwriting, eligibility, etc.) into accessible, differentiated messaging for independent agents, consumers, policyholders, and internal teams.
• Partner closely with cross-functional teams to develop product narratives, positioning, and value propositions that support growth and adoption.
• Lead content development for product launches and enhancements, ensuring messaging consistency and readiness across marketing, sales, and partner channels.
• Establish and implement standards, templates, and governance practices for product content creation and organization to ensure consistent adoption across teams.
• Create and manage core product content assets, including product overviews, coverage explainers, agent-facing collateral, FAQs, launch materials, and sales enablement resources.
• Maintain and optimize product content across digital channels, including website, lifecycle communications, and internal knowledge bases.
• Ensure all product content is accurate, compliant, and aligned with regulatory and legal requirements, partnering closely with internal reviewers.
• Monitor and analyze product content performance and qualitative feedback from agents, partners, and internal teams to inform messaging decisions, guide prioritization, and continuously improve clarity, usability, and effectiveness across channels.

Product Content Manager

Backend Engineer

• Collaborate with frontend engineers to create API's to provide a best-in-class experience for our users
• Integrate with external services using APIs to manage payments, documents, and claims.
• Integrate with data providers to source real-time information on hundreds of data points, including property characteristics and risk profiles
• Build out our APIs so that third-party resellers can purchase insurance from us programmatically.
• Contribute to important architectural and operational decisions like microservices vs. monoliths, deployment techniques, technologies, policies, processes, etc.
• Build out our internal tooling and APIs to make business and engineering processes easier, faster, and safer.
• Participate in daily stand-ups, weekly 1:1's, and biweekly retros
• Provide subject matter expertise and support to partners across the business
• Spread your expertise at the company (e.g., promote best practices and share what you've learned)

Backend Engineer II

• Collaborate with internal and external partners to develop the core systems and create APIs that power our best-in-class user experiences.
• Build out our internal tooling and APIs to make business and engineering processes easier, faster, and safer.
• Implement systemic changes to align existing systems with current architectural goals.
• Integrate with external services to manage payments, documents, and claims.
• Integrate with data providers to source real-time information on hundreds of data points, including property characteristics and risk profiles.
• Provide subject matter expertise, mentorship, and support to individuals on your team.
• Collaborate on architectural discussions with your team.
• Contribute to important architectural and operational decisions like microservices vs. monoliths, deployment techniques, technologies, policies, etc.
• Participate in daily stand-ups, weekly 1:1's, and biweekly retros.