Openly

DevOps Engineer

• Build internal tooling to help other engineers and the rest of the company understand and operate our system
• Design and implement security best practices for our team and infrastructure
• Reduce toil through automation, including building and maintaining CI/CD infrastructure
• Build infrastructure as code using declarative provisioning tools
• Develop high signal-to-noise ratio monitoring and alerting policies and technology to help us meet our SLOs
• Lead incident response and postmortems
• Contribute to important architectural and operational decisions like microservices vs. monoliths, deployment techniques, technologies, policies, etc.

Site Reliability Engineer II

Compliance

• Oversee the privacy program and compliance framework, including policies, standards, and controls for applicable privacy laws
• Provides advice and support on privacy-related implications, data-handling practices, and solution design.
• Oversee privacy impact assessments (PIAs) and risk assessments for new products, systems, and vendors
• Reviews, drafts, and maintains privacy notices, policies, procedures, consents
• Oversee privacy training, promote privacy awareness culture, and serve as the privacy subject matter expert for leadership
• Monitor statutes, regulations, case law, and other resources for changes and recommend program updates to ensure ongoing compliance with a focus on compliance with U.S. regulatory frameworks.
• Provides guidance in support of cybersecurity incident investigation and response
• Oversee consumer rights request processes (access, correction, deletion, opt-out) and ensure timely, compliant handling
• Review and provide advice relative to data privacy terms in vendor contracts and business associate agreements
• Independently manage multiple privacy initiatives under tight timelines with changing priorities and limited resources
• Perform all other tasks and activities assigned from time to time

Director, Privacy Compliance

Strategy

• Drive intricate and time-critical projects by gathering context, identifying impacts from around the organization, and developing a framework that guides a prioritized approach for resolution
• Cultivate cross-functional partnerships across the organization to proactively identify operational opportunities and define solutions to deliver value
• Support setting and tracking KPIs and performance trends, providing the data-driven insights necessary to help project teams turn goals into actionable tasks
• Manage end-to-end special projects across a wide range of topics
• Employ market research and competitive intelligence to inform areas of opportunity and bolster business cases
• Proactively push process improvements to drive scalable operations and partner across teams to successfully implement

Senior Manager, Strategic Initiatives

Product Analyst

• Develop and maintain tooling which enables business users to verify the calculations and behavior of our insurance products
• Help roll out and document standardized testing, peer review, and governance workflows
• Consult on the design of test data, ensuring key scenarios are represented and edge cases are covered
• Serve as a subject matter expert on complex rating systems, platform differences, and policy data

Senior Insurance Product Analyst I

Manager

• Identify, prioritize, and lead large-scale, complex process improvement initiatives across the Claims organization, driving measurable gains in efficiency, quality, and customer experience.
• Translate executive strategy into actionable improvement roadmaps with clear milestones, ownership, and measurable outcomes.
• Partner with Claims leadership and cross-functional teams to align improvement priorities with organizational goals, ensuring all stakeholders are on track with project requirements, timelines, and deliverables.
• Maintain rigorous documentation of process workflows, SOPs, and implementation guidelines; ensure all changes are accurately captured, version-controlled, and communicated.
• Apply Lean, Six Sigma, Kaizen, or Agile methodologies to design, develop, and refine Standard Operating Procedures (SOPs) that drive consistency and quality across the Claims organization.
• Conduct structured root cause analysis of process failures; identify business problems and use data analysis to develop targeted, evidence-based solutions.
• Lead process mapping and workflow design events, facilitating cross-functional working sessions that produce actionable, implementable outputs.
• Champion the Design–Perform–Measure cycle and the Check-and-Act phase across all improvement initiatives, ensuring sustainable adoption and continuous refinement.
• Utilize data, KPIs, and operational dashboards to measure process performance, identify inefficiencies, and validate improvement results across the Claims organization.
• Prepare and deliver executive-level presentations on process performance, improvement initiatives, and organizational impact to senior leadership.
• Surface leading indicators proactively to address emerging performance risks before they escalate; translate findings into clear, actionable recommendations.
• Apply systems thinking to evaluate the downstream impact of process changes on claims outcomes, employee experience, and organizational goals.
• Directly lead and develop a team of process improvement professionals, providing ongoing coaching, feedback, and performance management.
• Coach and train employees across the Claims organization on continuous improvement concepts and methodologies, building lasting organizational capability.
• Develop and deliver engaging training programs and materials that translate complex process content into clear, practical guidance for claims staff and managers.
• Collaborate with Claims Operations, People Operations, Authority, IT, Finance, and Legal to align improvement initiatives with enterprise-wide objectives.
• Influence upward by presenting data-backed recommendations, strategic insights, and improvement proposals to senior leadership.
• Define and mitigate process and project risk through proactive issue identification and effective resolution with teams and stakeholders.
• Represent the Process Improvement function in enterprise-wide initiatives, cross-functional committees, and strategic planning sessions.

Senior Manager, Claims

Customer Success Manager

• Develop and execute strategic account plans to maximize partner engagement and revenue growth.
• Cultivate and maintain strong relationships with key decision-makers and executives at strategic partners and agencies.
• Act as the primary point of contact for high-priority or escalated strategic account issues.
• Represent the company at industry events and conferences, fostering networking opportunities and building brand presence.
• Utilize strong analytical skills to pull and interpret data from multiple sources including Salesforce and Data Studio
• Analyze in Excel to model scenarios and support decisions by identifying trends, opportunities, and areas for improvement.
• Proactively identify partner needs and challenges, providing innovative solutions and support.
• Present data-driven insights and recommendations to partners and internal teams.
• Lead and manage complex projects from inception to completion, ensuring timely and successful outcomes.
• Collaborate cross-functionally across other Openly teams to align on partner strategies and initiatives.
• Oversee the entire implementation process for new clients to ensure a smooth transition and accelerate their time-to-value by driving quick product utilization.
• Stay abreast of industry trends, competitive landscape, and market shifts to inform partner strategies.

Site Reliability Engineer II

Director, Privacy Compliance

Senior Manager, Strategic Initiatives

Senior Insurance Product Analyst I

Senior Manager, Claims

National Success Manager