Openly

Designer

• Coordinate, plan, and implement projects by analyzing and understanding project scope and objectives.
• Drive multiple simultaneous projects and initiatives to successful, on-time completion.
• Liaise and communicate with project stakeholders across the claims organization regarding project details, deliverables, and timelines.
• Recognize operational problems by performing root-cause analysis to drive impactful solutions for the organization.
• Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement, then design and produce updated processes, procedures, and documentation with appropriate guidance and oversight.
• Create process maps with little to no assistance and lead process design, improvement, and root-cause analysis working sessions.
• Analyze data to identify opportunities and trends, monitor project effectiveness against key performance indicators (KPIs), and generate reports and presentations on process performance.
• Motivate, inspire, and influence peers and leaders without being their direct manager, enabling collaboration on new processes and training.

Process Design Specialist II

Product Manager

• Owning state-level strategy and calibrating Openly's homeowners program for assigned states and new state entries, including UW eligibility, coverage offerings, competitive positioning, and Openly proprietary models
• Managing the state filing process and DOI relationships and correspondence, ensuring timely regulatory approval
• Collaborating with our Technology and Operations teams to successfully implement rate reviews and new state launches
• Monitoring and analyzing key performance indicators and drivers of profitability, including loss ratios, actuarial indications, frequency/severity trends, sales conversion, persistency, and translating findings into actionable strategic recommendations
• Developing cost-benefit analyses of state-level strategic initiatives and presenting recommendations that balance market opportunity with company objectives and profitability targets
• Identifying business challenges and opportunities, designing analytical frameworks to evaluate options, and delivering sound recommendations
• Cultivating partnerships with Business Development, serving as the primary conduit for field-level market feedback into the Insurance Product organization
• Escalating state-level insights that warrant countrywide product changes, acting as an internal advocate for market needs
• Contributing to other product management initiatives, such as external data evaluations, market/competitor intelligence, and new product development

Regional Insurance Product Manager

Actuary

• Drive state expansion by assisting in developing rating models, developing other customer-facing models, and supporting DOI inquiries
• Develop and expand product analytics capabilities to enrich understanding of Product Profitability. Operationalize insights.
• Assist in producing formal actuarial deliverables as needed (rate indications, amendments to rating plan, reinsurance analysis, loss modeling, etc.)
• Design and enhance analytical frameworks and capabilities, in partnership with our Senior Research Actuary
• Develop efficient processes that support the integration of our analytical frameworks/capabilities into our day-to-day operations. Outputs include descriptive reporting, anomaly detection, diagnostic tools, modeled forecasting, and accuracy monitoring.
• Continuously test and adopt newly available tools/capabilities to improve the scale and rigor of our actuarial capabilities

Actuarial Analyst II

IT Support

• Provide advanced technical support to end-users, serving as an escalation point for hardware, software, and technology issues that require in-depth troubleshooting and analysis.
• Take ownership of technical challenges, providing guidance to junior team members and collaborating with other IT teams to address and resolve intricate problems.
• Administer and maintain IT infrastructure, including user account management, access control, and other critical systems.
• Identify opportunities to enhance IT support processes and actively implement improvements to increase efficiency and effectiveness.
• Create and maintain comprehensive documentation for IT infrastructure and processes, ensuring knowledge is shared across the team.
• Provide training and guidance to end-users and junior team members on best practices and the use of various hardware and software applications.
• Facilitate the IT onboarding process for new hires by configuring their computers and applications, and serving as their primary point of contact for any initial technical questions.
• Manage IT assets and inventory, from procurement and deployment to tracking and disposal of hardware and software.
• Lead and coordinate small to medium IT projects, leveraging project management methodologies and tools.
• Support and maintain both macOS and Windows environments, staying updated on new technologies and industry trends.
• Effectively communicate technical solutions to both technical and non-technical stakeholders, actively listening to others and ensuring you are understood.

IT Support Specialist II

Adjuster

• Manage end-to-end handling of HO property claims in litigation and appraisal, from assignment through final resolution, including supplements and post-resolution activity.
• Drive litigation development and strategy on the file, partnering closely with defense counsel and providing clear direction on case posture, exposure, and resolution path.
• Manage the appraisal process from invocation through award, including appraiser selection, umpire engagement, and oversight of scope and methodology.
• Make difficult, independent decisions with confidence and sound judgment, taking ownership of outcomes and escalating appropriately when warranted.
• Conduct thorough investigations including review of policy terms, complete coverage analysis, and damages evaluation on complex HO property claims.
• Examine claims for potential subrogation opportunities and identify potential fraudulent issues.
• Issue coverage position letters, reservation of rights, and other formal claim correspondence as needed.
• Independently scope and write property damage estimates using Cotality (formerly CoreLogic), applying independent technical judgment to scope and methodology.
• Critically review estimates prepared by public adjusters, contractors, and opposing experts, identifying gaps and unsupported positions.
• Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.
• Adhere to reserving best practices and update reserves accurately throughout the life of the claim.
• Provide superior customer service to insureds, claimants, agents, public adjusters, attorneys, and appraisers throughout the claims process.
• Discuss and provide updates to insureds, claimants, agents, attorneys, and leadership throughout the life of the claim, ensuring every party has clarity, confidence, and timely communication.
• Maintain absolute, proactive control of every file — anticipating next steps, setting clear action plans, and driving claims forward without waiting for external prompts.
• Apply strong verbal negotiation skills to work through complex, high-stakes, and often convoluted claim situations — asking tough questions, identifying gaps in logic or documentation, and securing fair outcomes for all parties.
• Negotiate settlement of claims with insureds, claimants, public adjusters, attorneys, and vendors with fairness, professionalism, and confidence.
• Manage and collaborate with vendor partners — including defense counsel, appraisers, umpires, engineers, building consultants, and field inspectors — to drive accurate, efficient, and aligned claim outcomes.
• Provide feedback on process and performance as Openly engages with new litigation partners, helping shape and improve the program.
• Partner with internal functions — including SIU, Subrogation, Legal, and Catastrophe — to drive aligned claim outcomes, and actively contribute to team roundtable discussions.
• Support and mentor peers as needed, sharing expertise on litigation strategy, appraisal handling, and complex estimating.

Litigation & Appraisal Adjuster

DevOps Engineer

• Build internal tooling to help other engineers and the rest of the company understand and operate our system
• Design and implement security best practices for our team and infrastructure
• Reduce toil through automation, including building and maintaining CI/CD infrastructure
• Build infrastructure as code using declarative provisioning tools
• Develop high signal-to-noise ratio monitoring and alerting policies and technology to help us meet our SLOs
• Lead incident response and postmortems
• Contribute to important architectural and operational decisions like microservices vs. monoliths, deployment techniques, technologies, policies, etc.

DevOps/SRE II

Claims Specialist

• Manage end-to-end property claim handling from first notice of loss through closure, including supplements, ensuring timely and accurate resolution.
• Conduct thorough investigations including review of policy terms, coverage analysis, and determination of liability.
• Examine claims for potential subrogation opportunities and identify potential fraudulent issues.
• Determine the appropriate method of inspection (virtual, field, or third-party) based on claim complexity and circumstances.
• Conduct virtual inspections using video, AI-assisted tools, and other emerging technology platforms.
• Complete accurate property damage estimates using Cotality estimating software, adhering to established standard practices.
• Prepare and maintain thorough file documentation, including coverage letters, estimates, activity notes, and settlement documentation.
• Adhere to reserving best practices and update reserves accurately throughout the life of the claim.
• Proactively handle claims with a commitment to timeliness and exceeding expectations.
• Provide superior customer service to policyholders, claimants, and agents throughout the claims process.
• Discuss claim status and provide regular updates to insureds, claimants, agents, and leadership, always maintaining clear and professional communication.
• Negotiate settlement of claims with insureds, claimants, and vendors with fairness and professionalism.
• Remain logged into phone queues to assist customers and respond promptly to inbound inquiries.
• Manage and collaborate with vendor partners including contractors, independent adjusters, engineers, and other service providers.
• Partner with internal functions — including SIU, Subrogation, Legal, and Underwriting — to drive aligned claim outcomes.
• Provide input and ideas for continuous process improvement, identifying opportunities to enhance efficiency and claim quality.
• Work CAT hours during storm events or periods of high claim volume as needed.
• Support a collaborative team environment and contribute to a culture of accountability, learning and improvement.

Property Claims Adjuster

Director

• You will be accountable for optimizing the entire Auto Casualty claims handling process.
• This involves the strategic integration of specialized vendors, leveraging advanced technology, developing innovative and legally sound process flows, ensuring unwavering regulatory compliance, and establishing a top-tier internal desk adjustment team expert in bodily injury.
• You will be responsible for building this critical claims process infrastructure from its very inception.
• Partner strategically with the Claims Director, Auto Physical Damage on cross-functional initiatives and shared vendor relationships to optimize overall claims operations.
• Designing the foundational structure and processes for all Auto and/or Casualty claims.
• Contributing to the development of the operational strategy and vision for the Openly Claims organization.
• Managing claim outcomes to meet operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
• Collaborating with Vendor Management and Technology Teams to evaluate and select vendor partners.
• Establishing and implementing segmentation rules for claim routing to optimize the use of technology, personnel, and vendors.
• Partnering with the Data Strategy team to design key operational metrics and automated reporting for enhanced transparency and data-driven decision-making.
• Providing policy and claims feedback in collaboration with the Insurance Product team.
• Representing Openly at claims industry events and forums.
• Cultivate a strong culture of teamwork and shared accountability within the Casualty claims team and across the broader organization, championing effective communication and problem-solving with all internal and external partners.
• Maintaining a comprehensive understanding of industry trends, regulatory changes, and technological advancements.

Claims Director, Casualty

Backend Engineer

• Collaborate with internal and external partners to develop the core systems and create APIs that power our best-in-class user experiences.
• Build out our internal tooling and APIs to make business and engineering processes easier, faster, and safer.
• Implement systemic changes to align existing systems with current architectural goals.
• Integrate with external services to manage payments, documents, and claims.
• Integrate with data providers to source real-time information on hundreds of data points, including property characteristics and risk profiles.
• Provide subject matter expertise, mentorship, and support to individuals on your team.
• Collaborate on architectural discussions with your team.
• Contribute to important architectural and operational decisions like microservices vs. monoliths, deployment techniques, technologies, policies, etc.
• Participate in daily stand-ups, weekly 1:1's, and biweekly retros.