Process Design Specialist II

Openly

Process Design Specialist at Openly coordinating projects, improving processes in insurance claims, and collaborating with stakeholders. Engaging with technology to optimize operational efficiency.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $84,150 - $140,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in property claims processes, including FNOL, investigation, and settlement, while effectively managing multiple projects and driving process improvements through data analysis and stakeholder communication.

Highest-signal resume keywords

Property Claims ExperienceRoot-Cause AnalysisProcess MappingProject ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementProject CoordinationWorkflow AnalysisKPI MonitoringDocumentation Creation

Soft Skills

Customer-Centric CommunicationMotivational LeadershipCollaborationSelf-MotivationOrganizational Skills

Tools & Technologies

Microsoft ToolsGoogle ToolsProject Management SoftwareTraining ToolsAI Tools

Industry Keywords

Claims ProcessFNOLCoverage DeterminationEvaluationSettlement

About the role

Key responsibilities & impact

Coordinate, plan, and implement projects by analyzing and understanding project scope and objectives.
Drive multiple simultaneous projects and initiatives to successful, on-time completion.
Liaise and communicate with project stakeholders across the claims organization regarding project details, deliverables, and timelines.
Recognize operational problems by performing root-cause analysis to drive impactful solutions for the organization.
Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement, then design and produce updated processes, procedures, and documentation with appropriate guidance and oversight.
Create process maps with little to no assistance and lead process design, improvement, and root-cause analysis working sessions.
Analyze data to identify opportunities and trends, monitor project effectiveness against key performance indicators (KPIs), and generate reports and presentations on process performance.
Motivate, inspire, and influence peers and leaders without being their direct manager, enabling collaboration on new processes and training.

Requirements

What you’ll need

3-5 years of property claims experience, with in-depth knowledge of the claims process (FNOL, reading a policy, investigation, coverage determination, evaluation, and settlement) sufficient to support adjusting teams.
Ability to break down complex concepts into manageable pieces, identify patterns, and identify a path forward.
Strong, customer-centric written and oral communication; able to communicate concisely and consistently to a wide range of internal and external stakeholders.
Motivates and inspires cross-functionally; able to influence and lead teammates from various backgrounds without direct authority.
Delivers on deadlines while balancing competing priorities; self-motivated, well-organized, and able to work independently on assigned or leader-directed workloads.
Willingness to learn different methodologies and problem-solving tools, including root-cause analysis, process mapping, and project management.
An early adopter who embraces new technology, processes, and software; proficient in Microsoft and Google, project management, training, and documentation tools, and AI tools; able to train peers on new tools.
Able to analyze quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace.

Benefits

Comp & perks

Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
Competitive Salary & Equity
Comprehensive Medical, Dental, and Vision Plan Offerings
Life and disability coverage including voluntary options
Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
Be Well Program - Employees receive $50 per month to use towards your overall well-being
Paid Volunteer Service Hours
Referral Program and Reward