Account Specialist, Client Services – Retail Focus
RR Donnelley
Director of Client Services – Strategy
OPENLANE
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $140,000 - $190,000 per year
Job Level
Lead
About the role
- Oversee and mentor the Sales Manager team, ensuring alignment with company goals and delivery of exceptional client experiences.
- Partner with executive leadership to support company-wide initiatives and strategic priorities.
- Serve as a cross-functional connector across sales, product, operations, and integrations.
- Develop and execute strategies to strengthen client satisfaction, retention, and long-term partnerships.
- Monitor client performance metrics, identify risks, and implement proactive solutions.
- Lead the rollout of new products to ensure alignment with client needs and market opportunities.
- Manage third-party integration strategies and coordinate with external vendors and internal teams.
- Contribute to business planning and strategic decision-making as a member of the leadership team.
Requirements
- 7+ years of experience in client success, account management, or product strategy leadership roles, ideally within SaaS or software-driven environments.
- Proven track record of managing and developing high-performing teams.
- Strong understanding of enterprise client needs, software integrations, and product lifecycles.
- Excellent communication, leadership, and relationship-building skills across executive and client audiences.
- Strategic mindset with operational rigor able to translate vision into measurable results.
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client successaccount managementproduct strategysoftware integrationsproduct lifecycles
Soft skills
leadershipcommunicationrelationship-buildingstrategic mindsetoperational rigor
