Client Services Representative

• Supporting client needs through the organization and completion of Help Desk tickets
• Providing immediate assistance for incoming client calls
• Maintaining a solid understanding of the KeyStone product and an in-depth understanding of the assigned area of specialization
• Providing after-hours client support on a rotating basis
• Ensuring prompt resolution and escalation of client requests
• High-level demonstrations and discussions of system functionality to clients as needed
• Assisting in client preparation for system releases and changes

Client Services Specialist

Client Services Manager

Client Services Coordinator II

Client Support Supervisor

Client Services Associate

Client Services Specialist