Client Service Manager
TELUS
Client Services Specialist
Correlated Solutions, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $47,875 - $56,323 per year
Job Level
Junior
About the role
- Supporting client needs through the organization and completion of Help Desk tickets
- Providing immediate assistance for incoming client calls
- Maintaining a solid understanding of the KeyStone product and an in-depth understanding of the assigned area of specialization
- Providing after-hours client support on a rotating basis
- Ensuring prompt resolution and escalation of client requests
- High-level demonstrations and discussions of system functionality to clients as needed
- Assisting in client preparation for system releases and changes
Requirements
- At least a high school degree/GED, with some college coursework in related field
- At least three to twelve months of experience in customer service, preferably while working with or for Credit Unions
- Experience working in back-office support, primarily working with peripheral troubleshooting and support, network technical troubleshooting, desktop support, and/or help desk experience
Benefits
- Medical, Dental, Vision, Life Insurance
- 401(K) Match
- Discretionary profit share
- Discretionary annual bonus
- Wellness Programs: Yoga and Massages
- Bi-Weekly engagements (coffee tastings, trivia, etc.… )
- Community Involvement
- Professional Development
- Growth Days
- Vacation Days
- Floating Holidays
- Sick Days
- Parental leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Help Desk supportclient supportperipheral troubleshootingnetwork technical troubleshootingdesktop support
Soft skills
customer servicecommunicationproblem-solvingorganizationclient relations
Certifications
high school degreeGED
