Correlated Solutions, Inc.

Support Engineer

• Member of the Tier 2 support team responsible for handling technical escalations and more advanced inquiries
• Responsible for supporting client needs through the organization and completion of Help Desk tickets
• Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers
• Serve as escalation point for the functionality support (FS) jira project
• Aid in the research and resolution of Help Desk tickets
• Ensure prompt resolution is provided and prompt escalation is completed
• Serve as a highly technical resource and mentor to the Client Services Specialists
• Collaborate and cross-train with Tier 3 development team
• Maintain a solid understanding of the KeyStone product
• Document client requests and resolutions through the Help Desk system
• Provide in depth demonstrations and training of system functionality as needed
• Assist in client preparation for system releases and changes
• Performs other duties as assigned.

Client Services Support Engineer

Analyst

• Responsible for generating specifications for and coordinating development and delivery of custom report requests
• Ensuring clients are well versed on Jaspersoft functionality in time for conversion.
• Co-leads projects and handles multiple reports conversion projects while also supporting requests from existing clients.
• Supports quarterly report updates and documentation releases.
• Works closely with the development team to ensure necessary information is gathered.
• Maintains steady progress on client delivery.
• Facilitates client meetings and ensures all client custom reports are delivered and tested successfully.
• Manages client expectations effectively.
• Responsible for learning, understanding, and practicing basic concepts of standard reports, Jaspersoft, filters, drag and drop requests, KeyStone work areas, and table dictionary.
• Interacts with clients and internal resources with a high level of professionalism and diplomacy.

Client Services Support Engineer

Reports Analyst