Post-Auction Client Support Associate
Cars & Bids
Client Service Manager
TELUS
full-time
Posted on:
Location Type: Remote
Location: Remote • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage deeply with clients, understand their objectives and challenges, and coordinate internal experts to ensure customer value realization
- Proactively manage client relationships and advocate for their needs within the organization
- Develop a deep understanding of clients' business objectives, challenges, and needs
- Collaborate with clients and internal teams to define clear success criteria and key performance indicators (KPIs)
- Serve as the primary point of contact for assigned clients, building strong and trusted relationships
- Conduct product demonstrations and training to ensure customers have a solid understanding of their contracted services and our full product offering
- Proactively engage with clients to gather feedback, address any concerns, provide updates, manage escalations, and guide the client down a successful path
- Identify opportunities to upsell or cross-sell additional products/services based on client needs
- Monitor client engagement, identifying trends and patterns, taking action to ensure clients are deriving maximum value from our products and services
- Resolve any client issues or escalations promptly and effectively
- Act as an advocate for clients within the company, coordinating with sales, product, engineering, and supporting teams to ensure client needs are met
- Stay up-to-date with industry trends and best practices in client service management.
Requirements
- Advanced multilingual proficiency in speaking and writing for business environments (Portuguese, Spanish, English)
- Bachelor's degree in business, communications, or a related field (or equivalent experience)
- Proven experience in a client-facing role, such as account management, customer success, or client relations
- Strong interpersonal and communication skills, with the ability to build rapport and communicate effectively with stakeholders at various levels
- Exceptional problem-solving skills and the ability to think strategically to address client challenges
- Detail-oriented with excellent organizational and time management abilities
- Familiarity with Retail Execution and Trade Promotion Management software
- Ability to analyze data and metrics to make informed decisions
- Previous experience in the Consumer Goods industry.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiskey performance indicatorsclient relationship managementproblem-solvingorganizational skillstime management
Soft skills
interpersonal skillscommunication skillsstrategic thinkingrapport buildingclient advocacy
