Client Service Manager
TELUS
Post-Auction Client Support Associate
Cars & Bids
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
JuniorMid-Level
About the role
- Be accessible to clients via chat, email, and phone throughout the post auction process, delivering fast, professional, and thoughtful support
- Provide detailed assistance on topics such as financing, title transfers, and DMV regulations
- Serve as a mediator and trusted support for buyers and sellers
- Take ownership of client concerns, providing excellent support from start to resolution
- Collaborate across teams to continuously improve our platform, tools, and internal processes
- Assist the Post Auction Sales Concierge and Client Support Team
Requirements
- Strong critical thinking skills with the ability to think outside the box
- Extensive experience with vehicle transactions, with a focus on title transfers, automobile transactions, and state-specific sale processes
- Previous customer service training and experience, ideally in an automobile dealership or vehicle auction environment
- Demonstrated experience providing top-notch support via email, chat, and phone
- A professional customer-facing demeanor and the ability to quickly communicate with clarity, succinctness, and precision
- Strong written communication skills
- Working knowledge of the Google platform and tools, as well as basic spreadsheet tools.
- A deep passion for enthusiast cars and the automotive world
- Excellent attention to detail
- An interest in process development and improvement
- A proven track record of cross-team collaboration
- Enthusiasm for a “startup” environment within a small, fast-growing business
Benefits
- equity & benefits 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
vehicle transactionstitle transfersautomobile transactionsstate-specific sale processescustomer service
Soft skills
critical thinkingcustomer-facing demeanorwritten communicationattention to detailprocess developmentcross-team collaboration
