OpenCV

Revenue Operations

• Own and manage the end‑to‑end lead & sales pipeline in HubSpot to ensure accurate forecasting and deal progression.
• Partner closely with Sales to validate pipeline health and maintain an accurate view of forecastable revenue and churn risk for leadership.
• Prepare and deliver the monthly GTM reporting for Sales, Customer Success, Finance, and Executive leadership.
• Track pipeline performance, renewals, and erosion risk to support ARR planning and revenue forecasting.
• Drive CRM governance, stage progression standards, and deal qualification processes by continuously assessing pipeline progression and implementing improvements where needed.
• Own GTM KPIs, commission reporting, and support target setting and performance tracking across Sales & Customer Success teams.
• Support initiatives focused on process improvements, technology implementations, data integrity, and system integrations.
• Support Sales Controlling and Order Management initiatives by driving process improvements.
• Analyze data from various sources and platforms, ensuring strong data hygiene, reliable reporting, and clear cross-department visibility.

Revenue Operations Specialist

Director

• Own and evolve Open Systems’ enterprise IT into a modern, cloud‑first operating model.
• Translate business priorities into a focused roadmap, govern delivery across teams and partners, and raise the bar on reliability, security, and user experience — communicating progress and trade‑offs clearly to executives and stakeholders.
• Set direction and outcomes. Align priorities with business value; hold teams accountable for measurable results.
• Going forward, define and lead an enterprise AI-first IT strategy and roadmap.
• Drive major transformations. Lead large‑scale modernization programs (e.g., cloud migrations, datacenter exit strategies; Zero Trust posture improvements) while managing risk, dependencies, and executive communications.
• Raise operational excellence. Establish data-driven KPIs for availability, security, and service quality across global teams; ensure clear ownership and handovers from projects to operations.
• Elevate ITSM and service catalog maturity. Improve CMDB/service catalog accuracy, simplify the portfolio, and scale automation and self‑service on the ITSM platform.
• Strengthen resilience. Ensure enterprise IT services are designed and operated with clear recovery objectives, tested continuity measures, and effective crisis response processes.
• Harden everything. Uphold and elevate security posture in collaboration with Security & Compliance executives; ensure defense in-depth and timely remediation of risks.
• Steward finances, partners, and suppliers. Own a CHF multi-million budget - planning, forecasting, and value realization; shape the buy/build/partner strategy and executive‑level vendor governance.
• Develop leaders and teams. Build high‑trust, high‑accountability teams; coach line managers; grow talent; communicate crisply with executives and stakeholders.

Director Global IT

• Lead and scale sales technology and revenue analytics ecosystem
• Manage architecture, governance, and continuous improvement of CRM environment
• Collaborate with Revenue Operations and Finance leadership
• Build and lead dedicated development teams in India for Salesforce and HubSpot
• Oversee custom CRM development, integrations, marketing automation workflows
• Partner with Revenue Operations, Finance, and Sales leadership to align systems with business needs

Revenue Systems Manager, CRM/ERP Architect

Human Resources

• Act as a trusted sparring partner for leaders on all people-related matters
• Drive organizational development, team effectiveness, and performance management
• Coach managers on leadership, employee relations, and complex HR cases
• Develop recruitment strategy and be responsible for hiring
• Own and continuously improve onboarding to create an outstanding employee experience
• Manage employee relations cases with confidence and sound judgment
• Oversee performance, development, compensation, and retention processes
• Lead professional and compliant offboarding processes
• Maintain and further develop HR policies, processes, and documentation
• Drive HR projects and initiatives (e.g., engagement, learning & development, diversity & inclusion)
• Supports HR operations including payroll preparation and compliance coordination

HR Business Partner – 80–100%

Platform Engineer

• Own and evolve the CI pipeline so engineers can reliably build and test changes with fast, actionable feedback
• Design and maintain developer tooling that reduces friction and improves consistency
• Operate and improve the build infrastructure and build-agent fleet that turns code into build artefacts

Senior Software Engineer, Platform

Business Development Rep

• Generate opportunities by assessing the client's needs and handing the opportunity over to the appropriate Sales team member in a timely manner.
• Research and build prospect accounts, identifying new sales opportunities through outbound efforts (e.g. cold calls, emails, event based campaigning, content and vertical campaigns and social media).
• Cultivate leads by assessing the opportunity, communicating the value propositions for the customer, and following up in a timely manner.
• Build and maintain relationships with key executives and decision-makers
• Generate and conduct due diligence on inbound and outbound leads.
• Report on territory and lead activity to the manager and track and maintain prospects, as well as update contact information in CRM.
• Ensure accurate data entry of own activities once the opportunity has been handed off.
• Assimilate product and market knowledge and effectively communicate the benefits and feature set of Open Systems to prospects over the telephone.
• Work in collaboration with marketing to develop programs that will generate the best leads.
• Demonstrate thought leadership with customers and stay apprised of the industry trends by contributing to social media sites (i.e. X, LinkedIn, Facebook, etc.)

Business Development Representative

Recruitment

• Assist in hiring across India & EMEA in collaboration with hiring managers.
• Review and shortlist profiles on BambooHR.
• Coordinate and schedule interviews.
• Support salary discussions and release offer letters.
• Handle day-to-day HR tasks and back-office operations.
• Prepare documentation including Offer Letters, Employment Agreements, NDA, and Home Office Agreements.
• Support global ServiceNow ticketing processes.
• Maintain accurate employee records.
• Assist in organizing employee engagement activities.
• Support training and development initiatives.
• Assist in statutory compliance activities as per Indian labor laws.
• Coordinate Background Verification (BGV) processes.