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Tech Stack
Tools & technologiesITSMJavaScriptServiceNow
About the role
Key responsibilities & impact- Take end-to-end ownership of our ServiceNow platform customization and ongoing improvement.
- Partner closely with IT and HR stakeholders to deliver scalable, upgrade-safe solutions that align with ServiceNow best practices.
- Design, build, and maintain ServiceNow solutions across ITSM and ITOM.
- Build and improve workflows and automations with a focus on reliability and reuse.
- Own and evolve ITOM capabilities and improve the quality and usefulness of operational data.
- Advise on best practices for CMDB health and data model discipline.
- Operate a safe delivery lifecycle across Dev/Test/Prod.
- Contribute to ongoing platform hygiene and governance.
- Troubleshoot complex issues across UI, scripting, integrations, performance, and data integrity.
Requirements
What you’ll need- 5+ years of hands-on ServiceNow development experience in production environments, owning enhancements from design through deployment.
- Certifications (based on scope): CIS-ITSM and ITOM-related (e.g., Discovery / Service Mapping) where applicable.
- Strong ServiceNow platform development skills (JavaScript/Glide APIs, business rules, client scripts, UI policies, Script Includes, scoped apps, catalog items, workflows).
- Solid ITSM implementation experience (incident/problem/change/request, knowledge, SLAs) and practical delivery history.
- Hands-on ITOM experience (especially Discovery; plus Service Mapping / related ITOM patterns as applicable) and understanding of operational data dependencies.
- Experience with test and release discipline (ATF where appropriate, regression strategy, upgrade-readiness practices).
- Required: ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
- Strong English communication skills and comfort working across IT and HR teams with varying technical depth.
Benefits
Comp & perks- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNow developmentJavaScriptGlide APIsbusiness rulesclient scriptsUI policiesScript Includesscoped appscatalog itemsworkflows
Soft Skills
communicationcollaborationproblem-solvingadvisory skillsorganizational skills
Certifications
CIS-ITSMCIS-ITOMServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)
