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OpenCV

Senior Application Developer, ServiceNow

OpenCV

Senior Application Developer focusing on ServiceNow platform customization and ITSM/ITOM solutions. Collaborating with IT and HR stakeholders to enhance operational reliability and data quality.

Posted 6/20/2026full-timeNoida • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies
ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact
  • Take end-to-end ownership of our ServiceNow platform customization and ongoing improvement.
  • Partner closely with IT and HR stakeholders to deliver scalable, upgrade-safe solutions that align with ServiceNow best practices.
  • Design, build, and maintain ServiceNow solutions across ITSM and ITOM.
  • Build and improve workflows and automations with a focus on reliability and reuse.
  • Own and evolve ITOM capabilities and improve the quality and usefulness of operational data.
  • Advise on best practices for CMDB health and data model discipline.
  • Operate a safe delivery lifecycle across Dev/Test/Prod.
  • Contribute to ongoing platform hygiene and governance.
  • Troubleshoot complex issues across UI, scripting, integrations, performance, and data integrity.

Requirements

What you’ll need
  • 5+ years of hands-on ServiceNow development experience in production environments, owning enhancements from design through deployment.
  • Certifications (based on scope): CIS-ITSM and ITOM-related (e.g., Discovery / Service Mapping) where applicable.
  • Strong ServiceNow platform development skills (JavaScript/Glide APIs, business rules, client scripts, UI policies, Script Includes, scoped apps, catalog items, workflows).
  • Solid ITSM implementation experience (incident/problem/change/request, knowledge, SLAs) and practical delivery history.
  • Hands-on ITOM experience (especially Discovery; plus Service Mapping / related ITOM patterns as applicable) and understanding of operational data dependencies.
  • Experience with test and release discipline (ATF where appropriate, regression strategy, upgrade-readiness practices).
  • Required: ServiceNow Certified System Administrator (CSA) and/or Certified Application Developer (CAD).
  • Strong English communication skills and comfort working across IT and HR teams with varying technical depth.

Benefits

Comp & perks
  • Health insurance
  • Flexible working hours
  • Professional development opportunities

ATS Keywords

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Hard Skills & Tools
ServiceNow developmentJavaScriptGlide APIsbusiness rulesclient scriptsUI policiesScript Includesscoped appscatalog itemsworkflows
Soft Skills
communicationcollaborationproblem-solvingadvisory skillsorganizational skills
Certifications
CIS-ITSMCIS-ITOMServiceNow Certified System Administrator (CSA)Certified Application Developer (CAD)