Develop and communicate a clear strategic vision for the Solutions Engineering team, ensuring alignment with the company's overarching goals and the evolving needs of our customers.
Guide and support a multifaceted team throughout the pre-sales cycle, fostering customer engagement, encouraging adoption, and implementing scalable systems and processes.
Act as a trusted escalation point for key customers within your sales segment, helping to address complex technical challenges and ensuring clear communication with executive-level stakeholders.
Advocate for the innovative and effective application of our AI technologies across various sectors, positioning the company as a leader in the industry.

Requirements

Bring 8+ years of experience in technical customer-facing roles, building and managing C-level technical and business relationships within complex, global organizations.
Have 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
Have successfully led complex sales involving Generative AI or traditional ML solutions, with a solid understanding of network and cloud architectures.
Have hands-on experience with programming languages such as Python or JavaScript, and a strong grasp of industry best practices.
Have a humble attitude, an eagerness to help others, and a willingness to learn whatever it takes to support the team and help customers thrive.
Approach work with humility, a collaborative mindset, and a willingness to learn whatever it takes to support the team and help customers thrive.

Benefits

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible
Relocation support for eligible employees
Additional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonJavaScriptGenerative AImachine learningnetwork architecturecloud architecturetechnical pre-salesteam managementcustomer engagementscalable systems

Soft Skills

communicationleadershipcollaborationhumilitymentoringcustomer supportproblem-solvingadaptabilityteam buildingrelationship management