Global Product Director, Practice Management Systems
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Job Level
SeniorLead
About the role
- Design and optimize vendor programs and run experiments to improve conversion and vendor staffing
- Lead SMB BPO programs: manage and optimize existing outsourced motions, ensuring vendor performance, cost efficiency, and scalability
- Launch & scale vendors: evaluate, select, and onboard new partners; define playbooks and success metrics
- Own revenue targets for all EMEA vendor-assisted motions
- Run experiments: design and execute data-driven tests to optimize conversion funnels and handoffs between product-led and sales-assisted flows
- Standardize operations with dashboards, QA, and escalation processes to ensure consistent vendor performance across geographies
- Partner with cross-regional teams to share best practices and align strategies
- Surface insights from vendors to inform product and sales roadmaps to improve customer experience
- Collaborate closely with sales, product, revops, and vendor partners to deliver a seamless, scalable customer experience
Requirements
- 7+ years of experience in sales and vendor/BPO leadership
- Proven track record building and scaling outsourced partner programs from 0 to 1 and beyond
- Direct experience owning revenue goals executed via BPO or vendor partnerships
- Strong analytical, operational, and systems skills; comfort with dashboards, SLAs, and experimentation
- Experience evaluating and negotiating with vendors, launching programs, and driving measurable business outcomes
- Background in product-led sales or hybrid growth models (preferred)
- Experience working with global teams
- Strong cross-functional collaboration skills; ability to work with sales, data, ops, and systems teams
- Comfort operating in ambiguous, high-growth environments while balancing startup agility with scalable processes
- Ability to work from our Dublin office three days per week (application asks this)
