Open Government Products

User Researcher

• Generate actionable user insights that inform product roadmap decisions across products.
• Collaborate with designers, PMs, engineers, and product ops on research problems.
• Conduct research to drive insights and solutions for solving a problem.
• Demonstrate and teach other designers and/or PMs how and when to conduct research using appropriate methods.

Senior UX Researcher – 6 month contract

Full-stack Engineer

• Design and develop scalable, high-quality software across the tech stack and write production-ready code.
• Execute as a strong independent technical IC, championing best engineering practices and fostering a culture of continuous improvement.
• Collaborate cross-functionally, communicating technical tradeoffs and decisions effectively to the team and external stakeholders.
• Identify and prioritize initiatives that maximize the security and efficiency of our products.
• Set, measure and achieve relevant objectives, aligning team efforts with overall strategic goals.

Senior Software Engineer, Secure Govt Comms

• Design and develop scalable, high-quality software across the tech stack and write production-ready code.
• Collaborate cross-functionally and provide technical guidance and mentoring to team members.
• Identify and prioritise initiatives that maximise the security and efficiency of our products.

Software Engineer / Senior Software Engineer, National Traffic Enforcement System

Product Operations

• Shadow the senior ops lead and PM on user research, training, and agency onboarding
• Ramp up on the ATS: capabilities, configuration, and workflows for each user type
• Co-facilitate and independently run training sessions for agency users
• Own support channels: triage issues, resolve common problems, escalate to engineering where needed
• Independently facilitate workflow mapping workshops and usability testing sessions with agency HR teams
• Identify patterns in support requests and user feedback; surface insights proactively

Senior UX Researcher – 6 month contract

Senior Software Engineer, Secure Govt Comms

Software Engineer / Senior Software Engineer, National Traffic Enforcement System

Product Operations Specialist