Product Operations Specialist
Open Government Products
full-time
Posted on:
Location Type: Hybrid
Location: Singapore • Singapore
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About the role
- Shadow the senior ops lead and PM on user research, training, and agency onboarding
- Ramp up on the ATS: capabilities, configuration, and workflows for each user type
- Co-facilitate and independently run training sessions for agency users
- Own support channels: triage issues, resolve common problems, escalate to engineering where needed
- Independently facilitate workflow mapping workshops and usability testing sessions with agency HR teams
- Identify patterns in support requests and user feedback; surface insights proactively
Requirements
- Some working experience, ideally in operations, consulting, account management, or a client-facing role
- Strong written and verbal communication skills
- Comfortable working in ambiguous, fast-moving environments
- Experience facilitating workshops or training sessions (Good to Have)
- Familiarity with enterprise SaaS tools or HR technology (Good to Have)
- Background in user research, change management, or customer support (Good to Have)
Benefits
- Ownership and Autonomy — Beyond technical tasks, this means having autonomy to voice opinions and suggest future directions.
- Rapid Prototyping — We prioritize testing ideas over debating them, allowing us to identify problems quickly and convey possibilities to others.
- Flexibility — We provide flexible work arrangements based on what works best for our team and its members.
- Continuous Learning — Drive professional growth by exploring new architectures, frameworks, and technologies.
- Mission-Driven — Our work is dedicated to the public good, aiming to improve the lives of Singapore citizens.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong written communicationstrong verbal communicationfacilitating workshopstraining sessionsproblem resolutionuser feedback analysissupport request triageproactive insights identification