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Product Operations Specialist
Open Government ProductsProduct Operations Specialist supporting CareerSG within the Singapore Government's public service. Collaborating to enhance hiring workflows and user experiences for government agencies.
About the role
Key responsibilities & impact- Shadow the senior ops lead and PM on user research, training, and agency onboarding
- Ramp up on the ATS: capabilities, configuration, and workflows for each user type
- Co-facilitate and independently run training sessions for agency users
- Own support channels: triage issues, resolve common problems, escalate to engineering where needed
- Independently facilitate workflow mapping workshops and usability testing sessions with agency HR teams
- Identify patterns in support requests and user feedback; surface insights proactively
Requirements
What you’ll need- Some working experience, ideally in operations, consulting, account management, or a client-facing role
- Strong written and verbal communication skills
- Comfortable working in ambiguous, fast-moving environments
- Experience facilitating workshops or training sessions (Good to Have)
- Familiarity with enterprise SaaS tools or HR technology (Good to Have)
- Background in user research, change management, or customer support (Good to Have)
Benefits
Comp & perks- Ownership and Autonomy — Beyond technical tasks, this means having autonomy to voice opinions and suggest future directions.
- Rapid Prototyping — We prioritize testing ideas over debating them, allowing us to identify problems quickly and convey possibilities to others.
- Flexibility — We provide flexible work arrangements based on what works best for our team and its members.
- Continuous Learning — Drive professional growth by exploring new architectures, frameworks, and technologies.
- Mission-Driven — Our work is dedicated to the public good, aiming to improve the lives of Singapore citizens.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong written communicationstrong verbal communicationfacilitating workshopstraining sessionsproblem resolutionuser feedback analysissupport request triageproactive insights identification