Call Center Customer Care Representative
OneTouch Direct
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Engage with AT&T business customers through inbound calls to resolve issues and enhance account experience
- Provide outstanding customer service and create memorable experiences with every interaction
- Identify and capitalize on opportunities to offer products and enhance AT&T services
- Handle escalated and high-stress customer situations with professionalism and respect customer confidentiality
- Work in a team-oriented call center environment at OneTouch Direct's Tampa location
Requirements
- 1+ years of sales experience is a plus, but don’t worry, it’s not required!
- Experience in hospitality or call centers is a plus, but we value all backgrounds!
- Excellent verbal and written communication skills are essential.
- Comfortability with technology, including typing and navigating multiple systems.
- A passion for resolving customer issues and ensuring a great experience.
- A dynamic personality with plenty of energy to engage with our customers!
- Ability to manage high-stress situations and tackle escalated issues with grace.
- Commitment to respecting customer and client confidentiality.
- A High School Diploma or equivalent is required to apply!