Call Center Customer Support Technician
OneTouch Direct
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide technical support and troubleshooting assistance to customers via phone, chat, and email.
- Guide customers through product setup, configuration, and usage.
- Resolve customer issues by providing clear instructions and solutions.
- Document all customer interactions and solutions in the company system.
- Work collaboratively with team members to ensure high-quality customer service.
- Operate in a fast-paced call center supporting Fortune 500 clients as part of OneTouch Direct contact center solutions.
Requirements
- Prior experience in a customer service or technical support role is a plus.
- Strong understanding of computer hardware, software, and operating systems.
- Exceptional problem-solving skills and effective communication.
- Able to work both independently and as a team member.
- High school diploma or equivalent required.