OneQrew

Customer Support

• As part of our team, you support our customers during the migration to our modern software.
• You help our customers successfully transition to the new digital environment.
• You act as their point of contact during this phase and ensure the migration runs smoothly and with confidence.
• You will be part of a committed team that supports one another.
• You coordinate appointments with our customers and reseller/trade partners.
• You independently handle incoming migration requests – following clear guidelines.
• You take care of transferring and converting customer data to the new software generation – either via remote support, cloud, or internal tools.
• You assist in designing and customizing forms (e.g., invoices or quotes).
• You provide basic introductions/training to our software smarthandwerk pro.

Customer Supporter – Software Migration

Administration

• Du betreust und administrierst unsere bestehende IT-Infrastruktur im laufenden Betrieb.
• Du bearbeitest Störungen, Serviceanfragen und Changes strukturiert und zuverlässig.
• Du stellst die Systemverfügbarkeit und planbare Reaktionszeiten sicher.
• Du arbeitest eng mit den Fachbereichen sowie dem IT-Team zusammen.
• Darüber hinaus wirkst du an Projekten und Weiterentwicklungen mit, u. a. im Umfeld von „HalloPetra“.
• Ferner trägst du aktiv dazu bei, technische Schulden zu vermeiden und die IT-Struktur nachhaltig zu stabilisieren.

IT-Administrator

Engineer

• Du standardisierst und entwickelst das Client-Portfolio (Hardware- und Software-Standards) kontinuierlich weiter.
• Du betreibst und optimierst unsere Client-Management-Plattformen (Intune, SCCM, Autopilot, MDM, Endpoint-Security-Tools).
• Du planst, steuerst und führst Client-Rollouts durch (Neuinstallationen, Austausch, Upgrades).
• Du erstellst, pflegst und verbesserst Basis-Images, Softwarepakete und Konfigurationsprofile.
• Du verantwortest das Patch- und Update-Management inkl. Compliance-Überwachung.
• Du automatisierst Provisionierungs- und Deployment-Prozesse (Zero-Touch).
• Du übernimmst das Lifecycle-Management der Endgeräte – von der Beschaffungsvorbereitung bis zur Außerbetriebnahme.
• Du testest neue Hardware-Generationen und Softwareversionen.
• Du setzt technische Sicherheitsrichtlinien auf Clients um (Hardening, BitLocker, Endpoint Protection).
• Du übernimmst Troubleshooting im 2nd-Level bei komplexen Client-Problemen.
• Du erstellst Dokumentationen, Betriebsstandards und Wissensartikel.
• Du monitorst Client-Performance und leitest Optimierungsmaßnahmen ab.
• Du arbeitest an strategischen Client- und Workplace-Konzepten mit (z. B. Cloud-PC, Hardware-Refresh, Standardisierung).

Client Management Engineer

QA Engineer

• You will expand our test automation with a clear focus on scalability, stability and AI-assisted methods.
• At the same time, you will provide operational support to our existing QA team and help raise the quality of our products to the next level.
• Your work will be focused primarily on automated tests (E2E, integration, regression); manual testing is used only as a supplement.
• You will be responsible for the design, expansion and maintenance of our test automation frameworks.
• In addition, you will actively apply AI for test case generation, error analysis, test data and to improve test coverage.
• You will work closely with Development, Product Management and DevOps.
• You will also provide technical support and coaching to the existing QA team (currently 5 testers).
• Furthermore, you will contribute to shaping test strategies, standards and best practices.

Senior Software Tester – AI, Test Automation

Product Manager

• You are responsible for our DMS.
• You work closely with the management team and the sales team and maintain close contact with external stakeholders to drive our product vision.
• You define and prioritize our product backlog and are in continuous exchange with the product team.
• You also develop and specify requirements as Epics, User Stories and acceptance criteria in collaboration with QA, UI/UX and Architecture.
• You prepare Scrum ceremonies together with the Scrum Master.
• You are also responsible for product releases.

Product Owner, DMS/WMS

Onboarding Specialist

• You ensure a smooth and successful onboarding for our new customers onto our software solutions.
• Your goal is for customers to become productive quickly, understand the value of our products, and have positive experiences from day one.
• Through your guidance you lay the foundation for long-term satisfaction, successful adoption and sustainable customer relationships.
• You take full ownership of the onboarding process — from the initial intake and configuration to the successful go-live of our software for tradespeople.
• You competently lead new customers through every step of the onboarding, explain features and best practices, and ensure the software is optimally aligned with their workflows.
• You conduct trainings, workshops and training sessions — digitally or on-site — and support users in using the software confidently.
• You identify potential obstacles early and take proactive measures to ensure a successful implementation.
• You work closely with Sales, Product Management and Support to gather customer feedback, optimize internal processes and continuously improve the customer experience.

Software Onboarding Specialist

Systems Engineer

• As a System Engineer GitOps, you will systematically and sustainably expand the automation for the Windows Application Cloud as well as our internal server landscape.
• You ensure that infrastructure can be operated in a reproducible, secure, and scalable manner.
• Your mission is to ensure fully automated provisioning, maintenance, and hardening of our systems — from the first instance to large-scale production operation.
• You play a central role in the speed, security, and future-readiness of our platform.
• You will build and continuously evolve the automation for the Windows Application Cloud.
• You are responsible for the automated provisioning of customer systems at high volume.
• In addition, you will establish Infrastructure-as-Code structures for our internal server landscapes.
• You implement automated patch and security management.
• You minimize manual interventions in operations.
• Furthermore, you will work closely with the Datacenter Operations team.

System Engineer, GitOps

Sales

• Responsible for achieving sales targets in Switzerland.
• Monitor trends in the Swiss market and derive the sales strategy.
• Act as the liaison between Marketing and Product Management.
• Acquire new customers and manage and advise existing clients.
• Demonstrate the software, prepare proposals, and conduct negotiations through to successful contract closure.
• Represent the company at trade shows.

Regional Sales Manager – B2B Software

• You will continuously develop MyOneQrew as the central platform for digital craftsmanship and ensure it delivers real value for our customers and our company.
• You will take on the Product Owner responsibility for MyOneQrew.
• You will develop and own the product strategy in close collaboration with internal and external stakeholders.
• You will define, prioritize, and maintain the product backlog.
• You will translate requirements into epics, user stories, and acceptance criteria together with development, QA, UI/UX, and architecture.
• You will prepare and actively participate in Scrum ceremonies.
• You will be responsible for product releases and their quality.
• You will work closely with the product managers of the OneQrew companies.

Product Owner

• You ensure the stable operation of the Windows Application Cloud and the internal server landscape.
• You ensure that virtualization, high availability, and patch standards run smoothly both organizationally and technically.
• You operate and further develop the Windows Application Cloud.
• You manage virtualization environments (on-premises & datacenter).
• You migrate internal servers into virtualized environments.
• You ensure high availability as well as patch and security standards.
• You contribute to disaster recovery and emergency planning.
• You support the central standardization of server operations.

Datacenter Engineer

• You ensure a smooth and successful onboarding of our new customers to our software solutions.
• Your goal is for customers to become productive quickly, understand the value of our products, and have positive experiences from the very beginning.
• Through your guidance you lay the foundation for long-term satisfaction, successful adoption, and enduring customer relationships.
• You take full ownership of the end-to-end onboarding process — from initial intake and configuration to the successful go-live of our tradesman software.
• You competently guide new customers through every step of the onboarding, explain features and best practices, and ensure the software is optimally aligned with their workflows.
• You deliver trainings, workshops and coaching sessions — remotely or on-site — and support users in becoming confident and proficient with the software.
• You accompany new customers through the launch phase, identify potential obstacles early, and take proactive measures to ensure a successful implementation.
• You work closely with Sales, Product Management and Support to collect customer feedback, optimise internal processes and continuously improve the customer experience.
• In addition, you document all relevant activities, track KPIs such as time-to-value and activation rates, and derive measures for improvement.

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Marketing

• Du wirst Teil unseres dynamischen Teams und tauchst in die Welt des digitalen Marketings ein.
• Dabei wirkst du an kreativen Kampagnen mit und optimierst unsere digitalen Prozesse mithilfe moderner Tools und Automatisierungen.
• Du optimierst unsere digitalen Prozesse mithilfe moderner Tools und innovativer Automatisierungstechniken.
• Du wirkst aktiv an kreativen Kampagnen mit, die unsere Marke nach vorne bringen.
• Du erstellst spannende Inhalte für verschiedene Kanäle und verbesserst unsere Online-Präsenz.
• Du arbeitest an der Weiterentwicklung interner Kommunikationsprozesse mit und optimierst den Informationsfluss im Team.