OneQrew

Engineering Manager

• You drive the company’s growth by acquiring new customers, advising existing clients, and selling upgrades and upsells to increase customer satisfaction and meet revenue targets.
• You deliver persuasive online presentations to excite prospective customers about our software solution.
• You advise existing customers, identify their needs, and offer tailored solutions to secure long-term partnerships.
• You use your negotiation skills to successfully sell upgrades and upsells, thereby realizing revenue potential.
• You maintain close relationships with existing customers and identify new opportunities for collaboration.
• You work closely and collaboratively with the entire team to ensure excellent customer care and high customer satisfaction.
• Furthermore, you set clear goals and work proactively to achieve and exceed them.

Sales Representative, Sales Manager – Inside Sales for Software

Administration

• As a Microsoft 365 Administrator (m/f/d), you are the primary contact for the operation, development, and security of our entire Microsoft 365 environment.
• You operate and administer the entire Microsoft 365 platform including Entra ID, Intune, Exchange Online, SharePoint, Teams, and OneDrive.
• You manage users, groups, and licenses in the M365 Admin Center and Entra—efficiently, securely, and with a service-oriented approach.
• You configure and maintain security and compliance settings such as MFA, Conditional Access, Sensitivity Labels, and DLP.
• You support end users with questions about M365 apps and actively contribute to knowledge transfer and training.
• You monitor the M365 Health Dashboard, handle incidents, and produce reports on platform health.
• In addition, you manage device access via Intune (MDM/MAM) to ensure smooth mobile working.
• You collaborate closely with the IT security team to implement modern security policies in the Microsoft cloud.
• You reliably document configurations and permissions and contribute to projects aimed at optimizing M365.

Microsoft 365 Administrator

Agent

• You are the first point of contact for IT incidents, service requests and user inquiries — by phone, email, or ticketing system.
• You independently analyze and resolve technical issues at 1st level and support more complex matters at 2nd/3rd level.
• You also install, configure and maintain hardware and software as part of rollouts or updates.
• You document recurring issues in the knowledge base and actively help improve our support processes.
• You perform monitoring tasks to ensure system availability and work closely with internal and external partners.
• Additionally, you prioritize requests based on business impact and SLAs — escalating to the IT Service Manager when necessary.
• You participate in IT projects and support training and awareness initiatives for our users.

IT Service Agent

General

• Du bist erster Ansprechpartnerin für IT-Störungen, Service Requests und Nutzeranfragen – per Telefon, E-Mail oder Ticketsystem.
• Du analysierst und behebst technische Probleme eigenständig im 1st Level und unterstützt bei komplexeren Themen im 2nd/3rd Level.
• Außerdem installierst, konfigurierst und wartest du Hard- und Software im Rahmen von Rollouts oder Updates.
• Du dokumentierst wiederkehrende Fehler in der Wissensdatenbank und hilfst aktiv, unsere Supportprozesse zu verbessern.
• Du übernimmst Monitoring-Aufgaben zur Sicherstellung der Systemverfügbarkeit und arbeitest eng mit internen wie externen Partnern zusammen.
• Darüber hinaus priorisierst du Anfragen nach Business Impact und SLA – bei Bedarf stimmst du Eskalationen mit dem IT Service Manager ab.
• Du wirkst bei IT-Projekten mit und unterstützt Schulungen sowie Awareness-Maßnahmen für unsere Anwender*innen.

Account Executive

• You analyze our clients' issues and provide suitable solution options based on your assessment.
• You serve as the first point of contact for our clients regarding support inquiries.
• You document support cases and the corresponding resolution steps in a structured and transparent manner in our ticketing system and actively contribute to the expansion of our knowledge base.
• You set up our software solutions remotely for clients via remote support and provide training on their use.
• In addition, you maintain long-term, trusting relationships with our clients and ensure a high level of client satisfaction.

Sales Representative, Sales Manager – Inside Sales for Software

Microsoft 365 Administrator

IT Service Agent

IT Service Agent

IT Customer Support Representative – m/f/d