IT Customer Support Representative – m/f/d

OneQrew

IT Customer Support representative analyzing client issues and providing solutions through remote software installations and training. Ensuring high client satisfaction through structured support and collaboration.

Posted 5/28/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You analyze our clients' issues and provide suitable solution options based on your assessment.
You serve as the first point of contact for our clients regarding support inquiries.
You document support cases and the corresponding resolution steps in a structured and transparent manner in our ticketing system and actively contribute to the expansion of our knowledge base.
You set up our software solutions remotely for clients via remote support and provide training on their use.
In addition, you maintain long-term, trusting relationships with our clients and ensure a high level of client satisfaction.

Requirements

What you’ll need

You have experience with day-to-day use of IT applications and are enthusiastic about technical solutions.
You have solid knowledge of Windows and are confident using common MS Office applications.
Strong customer and service orientation is one of your strengths.
You demonstrate strong communication skills and can explain complex issues clearly and understandably.

Benefits

Comp & perks

Your flexibility: Organize your working day flexibly — in a way that suits you and your team.
Your development: We support your personal development — we recognize your expertise and potential and provide targeted opportunities for growth.
Your health: Strengthen body and mind with Hansefit. You will have access to a large network of gyms, swimming pools and course offerings across Germany so you can always find the right balance.
Your workplace safety: We rely on professional occupational safety and modern occupational medicine. Together with our health partner, we create a safe, healthy working environment that protects and strengthens you in everyday life.
Your mobility: Choose your preferred bike with BusinessBike — whether a classic bicycle, a sporty mountain bike or an e‑bike. This lets you design your commute or leisure time actively, cost-effectively and in an environmentally friendly way.
Your perks: Benefit from real savings across many areas of life with our Corporate Benefits — through exclusive discounts, special offers and attractive deals.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT applicationsWindowsMS Office

Soft Skills

customer orientationservice orientationcommunication skills