Operations Manager, Naval Surface Forces
Onebrief
Operations Manager
Onebrief
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $155,000 - $175,000 per year
Job Level
Mid-LevelSenior
About the role
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force
- Build strong relationships and trust with customers; position yourself as a trusted member of their team
- Rapidly expand product usage until the most important workflows are in Onebrief
- Win renewals and expansion; grow deals over time
- Clearly communicate user needs to the product team and maintain high product proficiency
- Understand, request, and leverage Company resources to meet Company goals
- Instill the Onebrief brand image and enable expansion to Allies and Partners
- Lead or support exercises and provide face-to-face and remote customer support
- Use observations to recommend product improvements and coordinate incident response with engineering
- Develop understanding of customer social dynamics to support renewals and future sales
- Align team efforts to deliver best customer experience and coordinate with fellow Operations Managers
Requirements
- Top Secret clearance with eligibility for SCI
- Ability to access DOD facilities and installations
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- Exposure to large staff planning (Professional Military Education or service experience)
- Familiarity and experience with major military planning exercises and protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote; ability to respond to incidents and coordinate with product engineering teams
- Strong technical skills to master application, troubleshoot issues, and liaise with customers on technical matters
- Proven ability to navigate large government organizations and solve bureaucratic challenges
- Strong interpersonal, communication, and stakeholder-management skills; ability to build trust with senior military leaders
- Attention to detail, proactivity, adaptability, and ability to work autonomously
- Legal authorization to work in the United States (application asks for this)
