One80 Intermediaries

Account Manager

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National Practice Account Manager – Veterinary Focused

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• Managing a multi-channel Property and Casualty sales staff
• Training and developing the sales team
• Monitor and report activity and production output
• Collaborate with IT and other department managers

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Claims Specialist

• Manage complex and high-severity insurance claims across assigned lines of business
• Provide advanced technical expertise and ensure compliance with regulatory standards
• Support training and mentoring of junior staff
• Direct the investigation, evaluation, negotiation, and resolution of high complexity claims
• Deliver timely, equitable claim resolutions while maintaining strict adherence to policy provisions, regulatory requirements, and organizational standards
• Cultivate strong relationships through effective communication with policyholders, attorneys, vendors, and cross-functional internal teams
• Mentor and train Claims Representatives and support staff

Claims Adjuster

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• Sell ancillary product(s) to clients
• Facilitate the application and underwriting process with the client and the internal underwriter
• Document sales activities in the Customer Relationship Management (CRM) system
• Build and maintain customer relationships following their first year of coverage

Client Relations Account Representative

Customer Support

• Serve as the first point of contact for reporting claims and initiating the claims process
• Independently process travel claims in accordance with associated policies
• Handle incoming and outgoing calls with claimants and suppliers
• Maintain current knowledge of plans and apply this knowledge to claims and customer service
• Ensure HIPAA compliance

Travel Claims, Customer Service Representative

• Develop expertise in Montage Jewelry Care Plans
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Strategic Account Manager

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• Prepare specifications and marketing strategies for insurance products
• Provide accurate coverage analyses and quotations

Commercial Lines Account Manager – Cannabis

Administration

• Assemble policies using approved ISO forms, endorsements, declarations, and Oxford’s custom coverage language.
• Support manual rating using ISO rules, loss costs, and Excel‑based worksheets.
• Assist with issuing and maintaining custom coverage forms, schedules, and program terms.
• Maintain logs and documentation related to issued policies and forms.
• Support the transition from manual policy issuance to Oxford’s Policy Administration System.

Policy Administration Specialist

Accounts Payable

• Review all incoming invoices and check requests for accurate documentation
• Enter data into the system for check and ACH processing
• Responsible for reconciling payments to carriers
• Assist with and reviewing outstanding checks from customers and vendors
• Maintain all accounts payable files in a well-organized manner

Accounts Payable Specialist

Account Executive

• Sells insurance products to prospective member/clients by making and receiving telephone calls
• Prospects and produces new life, health, disability, dental and other product lines offered to Affinity Group Associations
• Responsible for meeting individual sales and quality of business targets
• Reviews and analyzes sales reports and other data to monitor progress towards stated goals and provides input to management to help identify opportunities to improve sales
• Utilizes marketing campaigns, advertising, and other marketing methods to meet monthly and annual sales goals
• Calculates and presents quotes, writes insurance applications, follows up regarding pending or incomplete transactions as needed
• Documents sales activities in the Customer Relationship Management (CRM) system
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• Refers questions to an appropriate resource if unable to resolve problem
• Maintains insurance product knowledge and selling techniques

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Marketing Operations

• Support the development and execution of marketing strategies to promote the organization's products and services.
• Conduct market research and assist with campaign development.
• Analyze performance metrics to optimize marketing efforts.
• Collaborate with cross-functional teams to ensure cohesive messaging and branding across various channels.
• Drive the strategic planning and execution of multi-channel marketing campaigns.
• Leverage market research and data analysis to uncover trends and evaluate the competitive landscape.
• Partner cross-functionally to develop compelling marketing content and materials.
• Track and evaluate campaign performance using key metrics.

Marketing Operations, Content Specialist

Accounting Manager

• Supervise, coach, train, and provide leadership to the AVMA PL Accounting team
• Oversee cash entry and invoice processing
• Assist in reviewing and analyzing preliminary financial statements

Accounting Supervisor

Operations

• Lead and manage overseas outsourcing partners responsible for submission clearance, rating, endorsement processing, and other policy administration functions
• Oversee and develop a small internal operations team handling policy servicing, agency appointments, and licensing
• Serve as primary liaison to parent company functions including accounting, finance, regulatory filings, licensing, and IT
• Coordinate directly with carriers, departments of insurance, and other external stakeholders on data calls, reporting, audits, and information requests
• Take ownership of special projects and emerging needs, bringing structure and execution to areas where responsibility may not be clearly defined

Director of Operations

• Processing daily workflow as assigned over the AVMA PL Accounting areas to ensure service levels and timelines are being met.
• Specific workflow processes may include a combination of the following: Process daily invoice importing for assigned AVMA PL accounting lines of business.
• Reviewing accounts for accuracy and complete information before posting batches.
• Complete balancing to source documents.
• Process daily cash receipt imports from various sources, including reconciling receipts from source documents/reports to bank activity, and posting to the accounts system and general ledger.
• Process physical check deposit for payments mailed directly to the office.
• Remote check scanner will be used, detailed tracking and reconciliation to the bank and general ledger systems for accuracy.
• Coordinate check requests as required from policy admin systems for carrier, customer, and/or broker payments required for your assigned areas in a timely manner.
• Ongoing processing of Direct Bill commission payments owed from carriers for policies which the insureds pay to the carrier directly.
• Ability to reconcile detailed transactions to compare to payments received from carriers, notice discrepancies, and follow up to ensure timely payment from carriers.
• Responsible for coordinating and reviewing Accounts Receivable reports for unusual or possible missing transactions, working with the Accounting Supervisor, PL to correct transactions if necessary.
• Assist the Accounting Supervisor, AVMA PL with ensuring all accounting records are properly and timely recorded for Month end processing.
• Record journal entries as needed relating to assigned accounts.
• Responsible for reconciling various general ledger accounts and investigating differences that may arise.
• Prepare balance sheet reconciliations, including various bank accounts as assigned, in a timely manner.

Accounting Specialist

• Processing daily workflow as assigned over the AVMA PL Accounting areas to ensure service levels and timelines are being met.
• Specific workflow processes may include a combination of the following: Process daily invoice importing for assigned AVMA PL accounting lines of business.
• Reviewing accounts for accuracy and complete information before posting batches.
• Complete balancing to source documents.
• Process daily cash receipt imports from various sources, including reconciling receipts from source documents/reports to bank activity, and posting to the accounts system and general ledger.
• Process physical check deposit for payments mailed directly to the office.
• Coordinate check requests as required from policy admin systems for carrier, customer, and/or broker payments required for your assigned areas in a timely manner.
• Ongoing processing of Direct Bill commission payments owed from carriers for policies which the insureds pay to the carrier directly.
• Responsible for coordinating and reviewing Accounts Receivable reports for unusual or possible missing transactions, working with the Accounting Supervisor, PL to correct transactions if necessary.
• Assist the Accounting Supervisor, AVMA PL with ensuring all accounting records are properly and timely recorded for Month end processing.