Customer Care Representative – Personal Lines

One80 Intermediaries

Customer Care Representative answering insured and carrier inquiries via phone, email, and mail. Resolving questions and problems related to coverage, claims, cost, and billing.

Posted 5/28/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $24 per hourWebsite

About the role

Key responsibilities & impact

Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
Audits insurance applications for accuracy and enters new insured on computerized system.
Audits new business pending files by date, following up with carriers if policy is not received timely.

Requirements

What you’ll need

High school diploma or general education degree (GED).
2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
Demonstrated proficiency with computers including MS Outlook, Word, Excel.
NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire.

Benefits

Comp & perks

❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Customer Care Representative – Personal Lines 🔥 5 minutes ago 🗽 New York – Remote 💵 $23 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide One80 Intermediaries Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B 💸 Finance 🏢 Enterprise B2B
Finance
Enterprise One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments. 📋 Description
Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols.
Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards.
Provides accurate information to insured in accordance with company policy or research information, when necessary (i.e., use computerized system to verify coverage, payment received, etc.)
Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution.
Obtains comparative quotes on personal lines insurance (i.e., automobile, homeowners, renters, etc. and presents to insured).
Audits insurance applications for accuracy and enters new insured on computerized system.
Audits new business pending files by date, following up with carriers if policy is not received timely. 🎯 Requirements
High school diploma or general education degree (GED).
2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience.
Demonstrated proficiency with computers including MS Outlook, Word, Excel.
NYS Property & Casualty or Personal Lines license or the ability to become licensed within 90 days of hire. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Care Representative 🔥 17 minutes ago MTM, Inc. 1001 - 5000 ⚕️ Healthcare Insurance 🚗 Transport 🌍 Social Impact Website LinkedIn All Job Openings Customer Care Representative for MTM Health handling inbound calls from Members, Clients, and Facilities. Requires 1 year call center experience and a quiet home office. 🇺🇸 United States – Remote 💵 $17 / hour 💰 $2.5M Debt Financing on 2016-06 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Care Representative 🔥 17 minutes ago MTM, Inc. 1001 - 5000 ⚕️ Healthcare Insurance 🚗 Transport 🌍 Social Impact Website LinkedIn All Job Openings Customer Care Representative at MTM Health handling inbound calls in Rhode Island. Providing assistance to members, clients, and facilities while meeting call volume expectations. 🇺🇸 United States – Remote 💵 $17 / hour 💰 $2.5M Debt Financing on 2016-06 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Care Representative 🔥 17 minutes ago MTM, Inc. 1001 - 5000 ⚕️ Healthcare Insurance 🚗 Transport 🌍 Social Impact Website LinkedIn All Job Openings Customer Care Representative handling inbound calls from Members, Clients, and Facilities for MTM Health. Providing personalized attention and exceptional care to improve lives. 🇺🇸 United States – Remote 💵 $15 / hour 💰 $2.5M Debt Financing on 2016-06 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Care Representative 🔥 17 minutes ago MTM, Inc. 1001 - 5000 ⚕️ Healthcare Insurance 🚗 Transport 🌍 Social Impact Website LinkedIn All Job Openings Customer Care Representative for MTM Health handling inbound calls from clients and facilities. Providing personalized assistance and solving inquiries with dedication to customer service standards. 🇺🇸 United States – Remote 💵 $15 / hour 💰 $2.5M Debt Financing on 2016-06 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required Customer Care Representative 🔥 17 minutes ago MTM, Inc. 1001 - 5000 ⚕️ Healthcare Insurance 🚗 Transport 🌍 Social Impact Website LinkedIn All Job Openings Customer Care Representative for MTM Health handling inbound calls and providing customer support. Requires call center experience and a quiet work environment at home. 🇺🇸 United States – Remote 💵 $16 / hour 💰 $2.5M Debt Financing on 2016-06 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨‍🎓 No degree required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesalesinsurance application auditingcomparative quotingproblem resolution

Soft Skills

communicationprofessionalismattention to detailclient serviceorganizational skills

Certifications

NYS Property & Casualty licensePersonal Lines license