Ona (formerly Gitpod)

Solutions Engineer

• Own end-to-end technical success of enterprise customers in post-sales, from proof of value through renewal and expansion
• Design and implement optimal Ona environments and provide hands-on technical coaching to drive success
• Deeply understand customer workflows and AI developer initiatives
• Improve onboarding efficiency through tooling development and product feedback
• Develop repeatability through documentation, resources, programs, and workshops to drive enterprise customer success at scale

Customer Solutions Architect

Engineer

• Own network troubleshooting for enterprise customers – lead escalations, dissect packet captures, and resolve VPC, DNS, firewall, and deep packet inspection issues that block Ona deployments
• Design secure cloud network architectures – partner with customer architects to produce peerings, PrivateLink, Transit Gateway, or Shared VPC designs that meet zero-trust and compliance requirements
• Build tooling & runbooks – create Cloud-formation templates, scripts, and docs that automate diagnostics and shorten time-to-resolution for future installs
• Champion customer feedback – reproduce edge-case defects, file clear issues/PRs, create SOPs and influence Ona’s roadmap for network-related features
• Act as a product champion - Suggest product changes to improve networking for our customers and directly drive and implement those changes
• Partner with Solutions Engineering, Sales and Engineering – join pre and post sales workshops to de-risk network blockers and articulate Ona’s networking model to non-network stakeholders
• Bias for building - If our customer’s have a problem, you will spring into action to build a solution for them, powered by Ona Agents

Customer Solutions Architect

Forward Deployed Engineer