Ona (formerly Gitpod)

Forward Deployed Engineer

Ona (formerly Gitpod)

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Tech Stack

AWSCloudDNSGoGoogle Cloud PlatformSpringTerraform

About the role

  • Own network troubleshooting for enterprise customers – lead escalations, dissect packet captures, and resolve VPC, DNS, firewall, and deep packet inspection issues that block Ona deployments
  • Design secure cloud network architectures – partner with customer architects to produce peerings, PrivateLink, Transit Gateway, or Shared VPC designs that meet zero-trust and compliance requirements
  • Build tooling & runbooks – create Cloud-formation templates, scripts, and docs that automate diagnostics and shorten time-to-resolution for future installs
  • Champion customer feedback – reproduce edge-case defects, file clear issues/PRs, create SOPs and influence Ona’s roadmap for network-related features
  • Act as a product champion - Suggest product changes to improve networking for our customers and directly drive and implement those changes
  • Partner with Solutions Engineering, Sales and Engineering – join pre and post sales workshops to de-risk network blockers and articulate Ona’s networking model to non-network stakeholders
  • Bias for building - If our customer’s have a problem, you will spring into action to build a solution for them, powered by Ona Agents

Requirements

  • Deep experience of Networking within AWS and/or GCP; from designing VPCs, peering, Transit Gateways, VPNs, PrivateLink, and service meshes.
  • You translate packet captures into plain English, guide nervous security teams, and keep multi-party Zoom calls calm during downtime.
  • You don’t stop at fixing the ticket—you automate the check, update Terraform modules, and PR the docs.
  • Expertise in cloud infrastructure or SRE roles for SaaS or platform products
  • Familiarity with Ona or other developer-environment platforms
  • Comfort reading Go/YAML logs to correlate infra & app-layer issues
  • Certifications welcomed but not required (e.g., AWS Networking Specialty, CKNA)
  • Ability to spend 3-5 days per week on site with a customer.
Benefits
  • Flexible paid time off including holidays that are most meaningful to you
  • Parental leave for all parents
  • Employee-friendly equity terms (extended exercise)
  • Health insurance
  • Retirement
  • Wellness allowance
  • Premium work-from-home equipment
  • Regular company off-sites
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
network troubleshootingpacket capturesVPCDNSfirewalldeep packet inspectionCloudFormationTerraformservice meshescloud infrastructure
Soft Skills
customer feedbackproblem-solvingcommunicationcollaborationcalm under pressureinfluencingchampioningarticulatingbuilding solutionsguiding teams
Certifications
AWS Networking SpecialtyCKNA